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Ping An Insurance Group · 上海市

# 专家咨诉岗

上海市 

Listed on Ping An Insurance Group’s official careers site. Posted March 12, 2026. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=AA31E7537F724770B545C7A04479A729)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 专家咨诉岗

## Job description

岗位职责
- 负责咨诉团队日常作业规范执行，落实首接首办责任，着重提高处理质量，妥善做好客户安抚及风险处置，提高一次性化解率。
- 负责咨诉数据管理，日常监测指标情况，定期对典型咨诉案件进行分析复盘并向团队开展培训提升服务品质，确保各项KPI指标顺利达成。
- 针对咨诉处理中发现的客户声音、流程断点或批量风险问题等，整理流程和系统治理建议，积极推动完善和服务体验不断改善。
- 定期进行同行业调研和服务体验，了解行业动向，制定策略，推动服务的优化及创新。
- 领导交付的其他工作。 任职资格 1.本科及以上学历。 2.2-3年保险金融行业客诉及咨询服务经验，熟悉客诉处理涉及的各类监管要求及监管文件。 3.熟练使用办公软件，如Word、Excel等。 4.责任心强，对待工作认真耐心，具备一定抗压能力。

## At a glance
- Posted by the employer: Mar 12, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 222 days
- Location: 上海市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=AA31E7537F724770B545C7A04479A729)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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