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Ping An Insurance Group · 深圳市

# 交易运营岗（咨诉及体验）

深圳市 

Listed on Ping An Insurance Group’s official careers site. Posted June 9, 2026. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=F8076E88BC424154BB3D30D0471A1B0B)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 交易运营岗（咨诉及体验）

## Job description

岗位职责
- 负责证券交易客户咨询解答，承接投诉核查、协调处理等全闭环服务，分析咨询数据，持续迭代服务及流程，优化客户体验
- 对客户反馈的交易卡顿异常、服务疏漏、规则误解等各类问题，联动产品、技术、合规、柜台等核查问题根源，协调制定解决方案
- 协助落地客户体验提升专项工作，参与交易服务流程迭代、客户分层服务优化、投资者教育服务等工作，完善客户全生命周期交易服务体系 任职资格
- 计算机、金融、数学、统计学等理工科相关专业，本科及以上学历，硕士优先
- 熟悉证券交易规则与业务流程，具备较强的问题分析及处理能力
- 服务意识强，细心严谨，抗压性好，有相关从业经验者优先
- 有证券从业资格者优先

## At a glance
- Posted by the employer: Jun 9, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 133 days
- Location: 深圳市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=F8076E88BC424154BB3D30D0471A1B0B)

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