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Ping An Insurance Group · 上海市

# 消费者权益保护岗

上海市 

Listed on Ping An Insurance Group’s official careers site. Posted October 12, 2026. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=1B76D8548D5F422DA4B9765125DE0E51)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 消费者权益保护岗

## Job description

岗位职责
- 负责公司消保制度、流程搭建与维护，落实监管消保要求；开展新产品、营销话术、宣传物料的消保前置审核，防范销售误导风险。
- 统筹客户投诉全流程管理，受理、核查、答复寿险/健康险/个财险客户纠纷，开展投诉根因分析，推动业务端整改；做好监管转办投诉处置与报表报送。
- 开展销售行为抽查、适当性管理、客户信息保护等消保风险自查，形成检查报告，跟踪问题闭环整改。
- 组织内部消保培训、315及金融知识普及等消费者宣教活动，留存工作台账。
- 对接监管，准备消保检查、消保评价相关材料；完成上级交办的其他消保相关工作。 任职资格 1.经济学门类-金融学类-保险学、法学门类-社会学类-社会工作、法学门类-法学类-法学、教育学门类-教育学类-教育学相关专业，本科以上学历，25-30岁以下， 2.参加过投资项目-生产性项目类项目，担任客户服务、投诉处理，

## At a glance
- Posted by the employer: Oct 12, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 8 days
- Location: 上海市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=1B76D8548D5F422DA4B9765125DE0E51)

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