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Ping An Insurance Group · 上海市

# 流程管理岗

上海市 

Listed on Ping An Insurance Group’s official careers site. Posted May 20, 2025. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=3B52C86B185A435F8AF38BECE37AE76A)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 流程管理岗

## Job description

岗位职责
- 服务链路系统监控能力建设-承接业务方提出的服务监控需求，梳理并明确服务监控预警方案，实现服务全链路的系统化监控-对服务链路监控预警数据进行分析，挖掘潜在问题并对接业务方明确改进方案，管控服务品质-配合技术团队完成监控系统功能的开发、测试和上线，确保监控预警能力的有效落地
- 服务流程管理-负责对接评审服务SOP(标准操作流程)，明确服务环节、标准、角色、系统及质控点，确保服务SOP符合公司管理体系规范-参与服务流程优化，推动流程标准化、规范化、系统化,提升服务效率和质量
- 参与产品管理系统建设-梳理并撰写系统功能建设需求，对接技术团队，推动系统需求的落地和实现-参与系统功能的日常运维、用户答疑及迭代优化，提升产品体系数字化运营能力，满足业务应用需求-收集用户反馈，持续优化系统功能，提升用户体验和服务效率 任职资格
- 教育背景:本科及以上学历，工商管理、管理科学与工程、统计学(应用统计方向)、信息管理与信息系统等相关专业优先
- 工作经验:3-5年相关工作经验，30以下，有服务流程管理、复杂系统项目建设、数据分析相关经验者优先
- 专业技能:熟悉服务流程管理方法和工具，具备较强的系统思

## At a glance
- Posted by the employer: May 20, 2025
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: Over a year
- Location: 上海市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=3B52C86B185A435F8AF38BECE37AE76A)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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