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Ping An Insurance Group · 深圳市

# 服务规划管理岗

深圳市 

Listed on Ping An Insurance Group’s official careers site. Posted August 4, 2026. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=A246A71350AE4F49A660A48C2E192DF4)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 服务规划管理岗

## Job description

岗位职责
- 负责服务规划，持续优化各类服务管理制度和流程规范；
- 负责对客户咨诉工作核心指标、数据等进行监测分析，持续推动服务改善；
- 负责日常咨诉服务运营及督导；
- 负责拟写并报送公司内外部各类咨诉情况说明、分析总结等报告材料；
- 负责组织总部及全国分支机构客户服务专项培训。 任职资格
- 本科及以上学历，通过证券从业考试；
- 具备较强的投诉数据分析和指标管理能力，能通过数据驱动服务改进；
- 具备扎实的公文写作功底，可独立完成监管材料等各类报告；
- 具备清晰的逻辑思维能力、较强的人际沟通能力、执行能力及抗压能力。

## At a glance
- Posted by the employer: Aug 4, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 77 days
- Location: 深圳市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=A246A71350AE4F49A660A48C2E192DF4)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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