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Ping An Insurance Group · 武汉市

# 咨诉协谈岗

武汉市 

Listed on Ping An Insurance Group’s official careers site. Posted February 26, 2026. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=B362B935F2174D2280B8E79B23E48B9A)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 咨诉协谈岗

## Job description

岗位职责 1.协助投诉案件处理，与客户沟通并安抚，保证不案件不升级，妥善处理；当地监管转办案件处理，办结行文报告。 2.执行并落实总部制定的投诉相关制度，整理流程和规则建议，推动服务体验不断完善。 3协助.咨诉日报、周报、月报及内部投诉专项报告的撰写；投诉根因分析，推动责任部门问题优化，提升客户体验。 4.协助当地监管定期拜访，汇报投诉管理工作，了解最新政策；监管季报、半年报、年报报送工作；3.15消费者权益等各类活动。 5.负责客户服务工作，检视机构触点NPS调研问题，推动客户体验提升，客户信息管理制度落实及问题分析整改，提升服务评价。 任职资格 1.本科及以上学历 2.2年以上相关岗位工作经验 3.耐心细致，情绪自我调节能力强，能承受客户咨诉压力

## At a glance
- Posted by the employer: Feb 26, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 236 days
- Location: 武汉市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=B362B935F2174D2280B8E79B23E48B9A)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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