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Ping An Insurance Group · 深圳市

# 投诉督导岗

深圳市 

Listed on Ping An Insurance Group’s official careers site. Posted September 10, 2026. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=D5DB5833D1E547EE85EF4334548B83FD)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 投诉督导岗

## Job description

岗位职责
- 负责投诉的分类、统计、分析与汇总，推动投诉归因及改进措施落地。
- 负责优化投诉数据监测体系，实施目标化管理并优化建立预警机制。
- 参与制定并持续完善投诉管理相关制度、标准及处理机制。
- 推动投诉检查、督导、风险预警等工作，协调、督促相关部门和分中心的投诉管理 任职资格
- 本科及以上学历，金融、法律、管理等相关专业优先。
- 熟悉金融行业投诉处理流程、相关法律法规及监管要求，具备一定的数据分析能力，能够运用数据分析、识别投诉趋势与风险点，并提出有效的流程优化建议。
- 具备良好的学习能力、组织协调能力，能够统筹多部门协作完成任务

## At a glance
- Posted by the employer: Sep 10, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 40 days
- Location: 深圳市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=D5DB5833D1E547EE85EF4334548B83FD)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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