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Ping An Insurance Group · 武汉市

# 理赔管理岗

武汉市 

Listed on Ping An Insurance Group’s official careers site. Posted November 20, 2023. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=7598F6B4D54F462CABCF3207FAD6B12A)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 理赔管理岗

## Job description

岗位职责

### 前置理赔服务推动
- 推动机构前置理赔服务落地，定期完成服务指标追踪，对服务任务定期质检，指导服务人员提升服务质效；
- 对理赔争议案件进行合议，评估风险，完成客户沟通，避免争议升级，前置化解投诉风险；
- 复杂类案件理赔协谈；
- 监控理赔指标，搭建分公司理赔风控体系，及时发布风险预警；
- 定期对关键理赔指标、现存问题进行深入分析，形成阶段性报告并提出改进方案。
- 内部赋能，理赔知识培训。 7领导交办的其他工作 任职资格
- 熟练掌握医疗险产品的常见条款运用，对常见争议有一定处理经验，能妥善处理理赔端争议，化解投诉风险；
- 熟练掌握办公软件，对理赔指标、服务指标有较强的分析能力并形成报告；
- 具备一定的管理经验，能独立完成工作任务并协助、推动团队其他成员顺利完成任务；
- 具备较强风险管控意识、主动服务意识、强烈的目标导向、执行力；

## At a glance
- Posted by the employer: Nov 20, 2023
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: Over a year
- Location: 武汉市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=7598F6B4D54F462CABCF3207FAD6B12A)

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