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Ping An Insurance Group · 长沙市

# 咨诉协谈岗

长沙市 

Listed on Ping An Insurance Group’s official careers site. Posted November 20, 2023. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=5E6B10A4D80B45E6BB711FD03C1E224A)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 咨诉协谈岗

## Job description

岗位职责
- 负责投诉案件处理，与客户沟通并安抚，保证案件不升级，妥善处理；
- 执行并落实总部制定的投诉相关制度，整理流程和规则建议，推动服务体验不断完善;
- 咨诉日报、周报、月报及内部投诉专项报告的撰写；投诉原因分析，推动责任部门问题优化，提升客户体验；
- 当地监管定期拜访，汇报投诉管理工作，了解最新政策；监管季报、半年报、年报报送工作；3.15消费者权益等各类活动。
- 负责客户服务工作，检视机构触点NPS调研问题，推动客户体验提升，客户信息管理制度落实及问题分析整改，提升服务评价。 任职资格 1.本科以上学历； 2.1-3年相关工作经验；保险行业运营经验优先 ； 3.较好的团队合作意识； 4.积极向上，做事认真负责，执行力强。

## At a glance
- Posted by the employer: Nov 20, 2023
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: Over a year
- Location: 长沙市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=5E6B10A4D80B45E6BB711FD03C1E224A)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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