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Ping An Insurance Group · 深圳市

# 客户运营经理

深圳市 

Listed on Ping An Insurance Group’s official careers site. Posted February 17, 2025. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=F45EFC3B09C04E3FB8E83E5238B04462)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 客户运营经理

## Job description

岗位职责
- 针对客户的车险赔案开展风险审计工作，审计发现风险案件、人员及第三方；
- 熟悉公司产品功能及特性，及时响应B端客户反馈的问题，快速定位及反馈问题进度，确保客户满意度、促进客户稳定续约；
- 梳理客户对接流程和话术，记录及分类客户问题，输出客户问题知识库，形成标准化的客户运营服务；
- 协同公司内部产品，及研发团队，帮助客户处理各项系统问题、各项业务底层数据配置；
- 从运营视角分析改善现有系统流程提出改善建议，助力产品，及服务迭代升级。 任职资格
- 本科及以上学历，3-5年车险理赔工作经验；
- 车辆工程、汽车服务等相关专业；
- 具备车险审计、调查能力，有相关车险审计调查经验经验优先；
- 敏感的数据分析，业务分析能力，报告材料输出能力；
- 良好的项目管理，团队合作精神及客户服务意识，优秀的沟通表达与协调能力，兼具理论与实践基础。

## At a glance
- Posted by the employer: Feb 17, 2025
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: Over a year
- Location: 深圳市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=F45EFC3B09C04E3FB8E83E5238B04462)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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