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Ping An Insurance Group · 天津市

# 咨诉服务岗

天津市 

Listed on Ping An Insurance Group’s official careers site. Posted August 26, 2026. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=8BE39B7983B3481EB61F3D67A06F4C12)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 咨诉服务岗

## Job description

岗位职责
- 根据公司“客户第一”的经营理念，在投诉处理时效内进行投诉案件处理，在维护消费者合法权益的同时，降低消费者不合理诉求，提升客户满意度；
- 针对投诉处理过程中涉及销售环节的问题进行录音质检核实，如实、客观记录核实结果，并就录音核实中发现的质检或销售问题根据公司相关规定督促相应人员跟进落实；
- 根据投诉处理及责任追究相关要求，跟进各类投诉案件追责及整改；做到无延期无遗漏，准时回复、审批、报送投诉案件的相关报告；
- 针对投诉处理过程中发现的现有流程存在的问题，提出改进建议，并就相关建议与各部门进行沟通，持续推动流程优化，以提升客户体验；
- 协助相关部门开展内部教育和培训，强化员工消费者权益保护意识；
- 按计划开展日常消费者教育宣传，提高消费者金融素养；
- 上级主管安排的其他消费者权益保护相关工作。 任职资格 1. 本科及以上学历优先； 2. 2年以上保险公司消保/运营相关经验，有投诉处理客服经验、核保或理赔经验者优先； 3. 法律、保险、医学等相关专业优先。

## At a glance
- Posted by the employer: Aug 26, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 55 days
- Location: 天津市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=8BE39B7983B3481EB61F3D67A06F4C12)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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