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Ping An Insurance Group · 成都市

# 投诉管理岗

成都市 

Listed on Ping An Insurance Group’s official careers site. Posted August 7, 2019. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=F4E0586E52F640CC850547928247A48C)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 投诉管理岗

## Job description

岗位职责 1.投诉管理制度编写；投诉SOP流程修订、完善；公司流程优化，提升投诉处理效率和品质 2.日报、周报、月报及内部投诉专项报告的撰写；投诉根因分析，推动责任部门问题优化，提升客户体验 任职资格 1.本科学历 2.5-10年相关工作经验 3.具有优秀的领悟、逻辑推理、规划策划、动手实战、创新、分析并解决问题、决断能力，优秀的沟通协作、担当精神，比较广阔的跨界视野，对市场趋势具有优秀的敏感度，丰富的专业知识储备，乐于拥抱新事物和变化，优秀的执行力，优秀的结果导向型思维，持续付出，努力推进，善于管理团队，工作认知深刻细致，认知范围较广，高质量完成本职工作，较强的目标感，自我驱动，主动竞争，敏锐的危机意识，优秀的抗压耐力

## At a glance
- Posted by the employer: Aug 7, 2019
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: Over a year
- Location: 成都市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=F4E0586E52F640CC850547928247A48C)

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