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Ping An Insurance Group · 上海市

# 智能客服运维组运营岗

上海市 

Listed on Ping An Insurance Group’s official careers site. Posted February 6, 2026. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=DB69F954383748EA9EFBF21362E7BCEB)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 智能客服运维组运营岗

## Job description

岗位职责
- 负责知识库维护工作，对接总部各业务部门及机构，对政策及新增优化功能进行解读，进行知识点的拆解及文字图片制作，进行词条维护更新及问答模拟训练，维护热门问及机构差异化知识库内容。人工兜底机器人无法解答或未识别的问题，对机器人问答及人工兜底打标质检及纠错。
- 负责数字化营销工作，制作政策类与营销类视频供前线业务员参考学习，视频文案经合规、消保审核后上架揽客。
- 负责揽客运营相关工作，揽客相关功能规则配置以及揽客素材制作与丰富，对揽客功能进行运维监测、回访调研、制定优化方案。同时参与揽客相关功能验收测试。
- 严格执行公司政策，完成公司交办的其他工作。 任职资格
- 大专（含）及以上。
- 从事过金融类、AI训练类、系统运维类、视频拍摄剪辑类、客服类工作经历者优先（优秀者，该条件可放宽）。
- 熟练使用常用办公软件，清晰思维和表达。

## At a glance
- Posted by the employer: Feb 6, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 256 days
- Location: 上海市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=DB69F954383748EA9EFBF21362E7BCEB)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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