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Ping An Insurance Group · 深圳市

# 高级品控消保专员

深圳市 

Listed on Ping An Insurance Group’s official careers site. Posted June 28, 2024. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=0A3E5519B670445CAB61AB3E0AF8BC5C)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 高级品控消保专员

## Job description

岗位职责
- 参与制定和修订催收投诉管理制度、流程及操作指引，提升投诉处理与化解时效；
- 负责指导、督促、协助自催团队、委外机构妥善处理客户投诉；
- 负责建立和完善正向质检制度与投诉回访机制，提升客户对投诉处理的满意度；
- 负责各催收项目的应诉工作管理，定期对投诉进行统计、汇总、分析；
- 指导、督促自催团队、委外机构挑选典型案例，编写投诉案例；
- 对工作中发现的流程管理或规模性问题及时上报、协调并提出解决对策；
- 参与协助领导处理各类重大投诉事件，以及其他领导交办的事项。 任职资格 1.本科及以上学历，法律专业优先； 2.3年以上金融机构、国内知名委外公司催收管理、投诉管理经验者优先； 3.熟悉催收行业法律法规，熟悉催收业务全部流程； 4.优秀的服务意识，良好的组织与沟通协调能力； 5.具备较强的沟通及文字、语言表达能力，良好的心理抗压能力 6.学习欲望强，能熟练使用EXCEL、POWERPOINT等办公自动化软件的进阶功能。

## At a glance
- Posted by the employer: Jun 28, 2024
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: Over a year
- Location: 深圳市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=0A3E5519B670445CAB61AB3E0AF8BC5C)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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