[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Ping An Insurance Group jobs](https://jobs.opennash.com/companies/ping-an-insurance/) · [Search jobs](/search/) Ping An Insurance Group · 深圳市 # 运营岗（客服主管） 深圳市 Listed on Ping An Insurance Group’s official careers site. Posted May 13, 2026. Check that it is still open and apply there. [Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=145C3F2977504FD58CA74D26CF865DE4) [OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 运营岗（客服主管） ## Job description ### 岗位职责 1 業務運營與推進 負責客戶服務中心的日常業務管理，推動服務流程優化與效率提升，支持各項運營指標的達成。 2 知識庫搭建與運營：負責全行知識庫體系的規劃、搭建、持續更新與運營維護，確保知識內容的準確性、一致性和易獲取性，賦能一線服務團隊。 3 數據分析與洞察：監控並分析多管道服務運行數據，定期編制統計分析報告，精准定位服務瓶頸與改進機會，為管理決策提供數據支持。 4 跨部門協作：作為客戶服務中心與產品、技術、風控等部門的橋樑，有效協同資源，推動涉及客戶體驗的跨部門專案。 5 系統優化與管理：深度參與客服相關系統（如電話系統、工單系統、線上客服平臺等）的優化專案，提出改進需求並協同IT部門落地，提升系統易用性與處理效能。 任职资格 1 本科及以上學歷，金融、商業管理、資訊系統、數據分析或相關領域優先。 2 至少3年及以上客戶服務運營、業務分析或相關崗位經驗，有金融行業背景者優先。 3 出色的知識庫管理、數據分析能力，熟悉客服系統邏輯，有參與系統優化或專案管理經驗。 4 具備出色的邏輯思維和問題解決能力，能獨立優化複雜業務流程。 5 出色的跨部門溝通與協調能力，目標導向，注重細節，能在快節奏環境中承擔多項任務。 6 具備優秀的中英粵文書寫及溝通能力。 ## At a glance - Posted by the employer: May 13, 2026 - First seen by OpenNash: Oct 20, 2026 - Last checked: Oct 20, 2026 - Listed for: 160 days - Location: 深圳市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=145C3F2977504FD58CA74D26CF865DE4) ## More jobs at Ping An Insurance Group ### [1781D1-咨询顾问](https://jobs.opennash.com/companies/ping-an-insurance/jobs/95f48e90631a0bde553d/) 深圳市 ### [1781F7-渠道专员](https://jobs.opennash.com/companies/ping-an-insurance/jobs/02d7c0f0340342f4423c/) 深圳市 ### [2M售前支持岗——深圳](https://jobs.opennash.com/companies/ping-an-insurance/jobs/14becde09042cc988469/) 深圳市 ### [:BK5283-项目管理岗](https://jobs.opennash.com/companies/ping-an-insurance/jobs/a4c4d5da5466f2de45b6/) 深圳市 ### [AI Coding研发工程师](https://jobs.opennash.com/companies/ping-an-insurance/jobs/0565d10b2293019ec9b0/) 深圳市 ## Similar jobs at other companies ### [运营岗](https://jobs.opennash.com/companies/gf-securities/jobs/1db0cbf1b3af94b9e29c/) GF Securities · 广州市 ### [运营岗](https://jobs.opennash.com/companies/huatai-securities/jobs/af00a758ebeea95a448b/) Huatai Securities · 北京市、南京市、上海市 ### [客服主管（物业公司-佛山）](https://jobs.opennash.com/companies/poly-developments-holdings-group/jobs/328f09073b2b2e5fb037/) Poly Developments & Holdings Group · 广东省, 佛山市 ### [运营岗](https://jobs.opennash.com/companies/china-life-insurance/jobs/edb6b0a196876f532786/) China Life Insurance · 新疆维吾尔自治区, 乌鲁木齐市 ### [客服主管（夜班）](https://jobs.opennash.com/companies/trip-group/jobs/a1296685725e67cd6195/) Trip.com Group · Nantong OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)