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Ping An Insurance Group · 重庆市

# 客服专员

重庆市 

Listed on Ping An Insurance Group’s official careers site. Posted December 1, 2020. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=AE442B82441341B4AB509AEC2C584FE6)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 客服专员

## Job description

岗位职责
- 协助主开拓人定期上门服务客户,为客户提供专业的方案宣导、咨询服务；
- 收取各类服务申请及相关单据，按照公司相关规定对其进行初审，并对后续处理时效、质量进行追踪、监控，对问题单据及时进行处理；
- 针对客户的其他服务要求，积极进行内外部沟通、协调，争取为客户提供满意的答复；
- 维持与客户的日常联络，建立良好的客户关系，树立公司的良好服务形象；
- 及时向公司及主开拓人反馈客户的各种信息与需求，根据公司及主开拓人安排向客户进行新产品、新服务的介绍与宣传；
- 进行年度服务工作总结，为续保提供意见与建议；
- 对日常服务方式、内容等提出改善意见与建议。 任职资格 1.大专以上学历，有1-3年客服专员工作经验，

## At a glance
- Posted by the employer: Dec 1, 2020
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: Over a year
- Location: 重庆市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=AE442B82441341B4AB509AEC2C584FE6)

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