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Ping An Insurance Group · 东莞市

# 医健服务运营岗

东莞市 

Listed on Ping An Insurance Group’s official careers site. Posted September 4, 2024. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=E38E72E4A13943829488D9CF78AFADA0)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 医健服务运营岗

## Job description

岗位职责

### 一、服务运营管理
- 负责医院端服务（陪诊、陪护、康复护理等）系统派单、服务履约中的问题协调处理
- 负责投诉客户的沟通、问题处理
- 负责服务品质监督和管理，提升客户满意度
- 负责运营指标分析及改善举措落地
- 负责院端服务各环节的合规风控管理，包括供应商管理、结算管理、履约管理
- 负责服务供应商管理、数据对账以及结算工作

### 二、服务队伍管理
- 负责医院端服务队伍（陪诊员、探视人员）的招募、面试、考核、淘汰等工作
- 负责院端队伍管理，包含队伍培训、产能管理、绩效考核、文化建设
- 领导安排的其他工作 任职资格
- 本科及以上学历，医学类、管理类、营销类专业优先
- 有服务运营工作经验、了解医院运营流程；具备队伍管理和建设、团队培训等相关经验优先
- 具备主动思考、解决问题能力、服务创新能力"

## At a glance
- Posted by the employer: Sep 4, 2024
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: Over a year
- Location: 东莞市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=E38E72E4A13943829488D9CF78AFADA0)

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### [FC-财富管理顾问](https://jobs.opennash.com/companies/ping-an-insurance/jobs/484758c93cdc0769a996/)

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### [业务分部经理（代理人渠道）](https://jobs.opennash.com/companies/ping-an-insurance/jobs/b6ae28e59474e46bd4b8/)

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### [业务推动岗](https://jobs.opennash.com/companies/ping-an-insurance/jobs/1fa4b7895128fa7e07ec/)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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