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Ping An Insurance Group · 深圳市

# 办公平台工程师

深圳市 

Listed on Ping An Insurance Group’s official careers site. Posted July 9, 2026. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=482CF6DDE5E547C4A9604A4B89A08F2D)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 办公平台工程师

## Job description

### 岗位职责 岗位职责 流程节点维护

负责 ITIL 平台（如工单系统）的日常基础配置，包括流程节点微调、用户权限分配及服务目录的更新。

### 自动化流程执行

操作现有的流程编排工具，监控自动化任务（如自动开通账号、软件静默下发）的运行状态，并处理执行失败的报错。

### 智能机器人辅助训练

协助维护 IT 智能客服的热点问题库（FAQ），根据用户提问日志进行标注，提升 AI 回复的准确率。

### 数据初加工

定期从平台导出运维数据，进行基础的汇总统计（如本周工单量、响应时长等），为优化报告提供素材。 任职资格 1、本科及以上学历，计算机、信息技术、运维管理、服务管理等相关专业优先； 2、2年及以上ITIL/ITSS体系运营、事件平台运维、桌面运维管理相关工作经验； 3、熟悉IT服务管理全流程规范、内控管理逻辑，持有ITIL、ITSS官方认证证书优先； 4、熟练使用常用办公软件，具备独立数据整理、报表分析、流程文档撰写能力； 5、具备极强的岗位责任心、保密意识、主动服务意识，抗压能力强，逻辑思维清晰，能独立统筹复杂多线工作； 6、做事严谨细致、原则性强，具备高敏感业务风险识别能力，认同核心岗位价值。

## At a glance
- Posted by the employer: Jul 9, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 103 days
- Location: 深圳市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=482CF6DDE5E547C4A9604A4B89A08F2D)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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