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Ping An Insurance Group · 深圳市

# 用户研究

深圳市 

Listed on Ping An Insurance Group’s official careers site. Posted March 4, 2026. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=6CD37ED244B44A4E9447C105D6114CF0)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 用户研究

## Job description

岗位职责
- 开展银行零售业务用户需求及体验方面的专项调研，需求沟通、设计调研方案、执行调研、结果分析及汇报；
- 监控主要客户金融产品使用链路流程（包括但不限于手机银行、厅堂网点、外拓获客等），根据金融产品场景特性探索合适的体验现状诊断-发现-治理改进机制，及时发现影响客户交易的关键时刻和关键体验点，持续建立完善客户体验监控机制；
- 站在客户视角思考，针对银行业务经营特性识别典型客户场景，通过多种方式（包括但不限于旅程画布、竞品分析、数据分析）重新定义典型客户服务旅程，通过服务、流程设计、体验创新等方面改造，牵引业务流程改造；
- 开展跨团队的沟通，参与跟进体验优化改造项目的落地、验收，并监控体验优化上线后带来的客户行为变化和业务经营数据变化。 任职资格 1、本科及以上学历，心理学、统计学、社会学、市场营销、产品设计等相关专业背景，3年及以上相关工作经验； 2、能站在客户视角进行思考、审视产品，基于客户需求提出想法和问题；具备良好的共情和需求分析能力，能通过调查、推理分析等方式，明确客户真实想法需求； 2、具有良好的数据分析、逻辑能力；加分项熟练使用一种数据分析工具，如excel、SPSS、Python

## At a glance
- Posted by the employer: Mar 4, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 230 days
- Location: 深圳市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=6CD37ED244B44A4E9447C105D6114CF0)

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