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Ping An Insurance Group · 宁波市

# 客户服务管理岗

宁波市 

Listed on Ping An Insurance Group’s official careers site. Posted August 27, 2021. Check that it is still open and apply there.
[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=D2C0F7C01C684C9AA6C9BFD8D9E60F7D)

[OpenNash Jobs](https://jobs.opennash.com/) / [Ping An Insurance Group](https://jobs.opennash.com/companies/ping-an-insurance/) / 客户服务管理岗

## Job description

### 投诉管理及分析
- 负责机构投诉管理，处理客户投诉，对机构投诉业务进行分析，追踪相关部门改善投诉案件所反映的问题，对投诉高发业务、渠道、营业部进行事前风险防范；

### 回访管理
- 负责客户回访管理，统筹机构大客户回访追踪；

### 品质管控
- 制定、优化服务品质管控体系，对公司内部运营服务时效等进行品质监控、改善；

### 领导交办的其他工作 任职资格 任职要求
- 1、本科以上学历，心理学类/教育类/经济类/管理类专业为佳； 2、2年以上保险行业工作经验或其他行业客户服务工作经验，具备客户关系管理理念； 3、良好的沟通表达能力，较强的推动引导能力；良好的咨诉处理技巧，具备咨诉应对能力； 4、具备一定文字功底

## At a glance
- Posted by the employer: Aug 27, 2021
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: Over a year
- Location: 宁波市[Apply on Ping An Insurance Group’s careers site →](https://talent.pingan.com/recruit/position.html?positionId=D2C0F7C01C684C9AA6C9BFD8D9E60F7D)

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### [个贷客户经理（自营）](https://jobs.opennash.com/companies/ping-an-insurance/jobs/4059fb3515a2687f5b74/)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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