[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Pfizer jobs](https://jobs.opennash.com/companies/pfizer/) · [Search jobs](/search/) Pfizer · China - Shanghai - Shanghai # Customer Transformation & Innovation Manager China - Shanghai - Shanghai Manager or lead Listed on Pfizer’s official careers site. Posted September 18, 2026. Check that it is still open and apply there. [Apply on Pfizer’s careers site →](https://pfizer.wd1.myworkdayjobs.com/PfizerCareers/job/China---Shanghai---Shanghai/Customer-Transformation---Innovation-Manager_4963481) [OpenNash Jobs](https://jobs.opennash.com/) / [Pfizer](https://jobs.opennash.com/companies/pfizer/) / Customer Transformation & Innovation Manager ## Job description ### ROLE SUMMARY Ø Core Responsibilities: digital excellence for LC brands Lead digital innovation projects to support LC products from planning and execution to management—ensuring timely, high-quality delivery and launch excellence. Ø Extended Scope: AI topic champion for whole BU Serve as an AI champion across franchises, supporting must-win ORBU brands in running lean, forward-looking AI pilots. Drive high-impact AI initiatives that enhance team and organizational effectiveness, ensuring seamless collaboration and execution from idea to impact. ### ROLE RESPONSIBILITIES - Focus on LC & BU-level AI initiatives, align with company digital strategy to ensure Go-to-market transformation/ digitalization and implement within BU. - Focus on impact-driven, meaningful changes of Ways-of-working for field (embedding AI use cases). - Support on BU strategy to go-to market model transforming through digitalization with necessary materials and measurement. - Understand and apply the principles, practices, and ethics involved in developing effective digital programs cross functions in BU. - Identify opportunities for synergies across business teams to gain maximum value from collective digital investment across TA. Gain alignment and buy in from business teams to execute on identified synergies. - Help to build up digital capability platform to enable field to increase effectiveness. - Implement plans with cross functional team. Partner with functions within and outside of BU and leverage company resources to ensure that in-market digital services and programs are effectively executed, consistent with standards and compliance requirements. - Apply marketplace and competitive profiles, product profiles, market research, and detailed analyses to develop and enhance innovative multichannel marketing programs and strategies for assigned portfolio in Oncology BU Eco-System - Develop digital operation plan and key initiated projects to support brand digital strategy - Digital database collection, analysis and management - Digital internal training and knowledge sharing ### QUALIFICATIONS AND REQUIREMENTS: - 3 years+ Pharma or related industry Digital Marketing Management experience is preferred - Sense of urgency, excellence of execution, savviness of AI - Internet business industry experience is preferred - Ability to communicate effectively in English and Chinese (Mandarin) languages - Ability to manage multiple projects and timeframes in a complex organizational structure and multitask in - Strong interpersonal, influence and communications skills - Experience working with agencies/vendors - A working understanding of marketing and campaign management solutions offerings - Facilitation and skills in conveying best practice and learning - Demonstrates business acumen and entrepreneurial spirit - Acts decisively in complex and fast-moving environment - Objective-oriented and result-driven mindset Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers. Information & Business Tech ## At a glance - Posted by the employer: Sep 18, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 30 days - Location: China - Shanghai - Shanghai[Apply on Pfizer’s careers site →](https://pfizer.wd1.myworkdayjobs.com/PfizerCareers/job/China---Shanghai---Shanghai/Customer-Transformation---Innovation-Manager_4963481) ## More jobs at Pfizer ### [(高级)市场经理-斑秃产品](https://jobs.opennash.com/companies/pfizer/jobs/aaaf0f2c9d7fdbf43463/) China - Shanghai - Shanghai ### [Diagnosis & MKT operation Excellence/ LMKT Lead](https://jobs.opennash.com/companies/pfizer/jobs/18294bf7e821ab96b6b0/) China - Shanghai - Shanghai ### [EG-医学信息沟通专员-代谢领域-上海](https://jobs.opennash.com/companies/pfizer/jobs/10f93c5ef350dddbd738/) China - Shanghai - Shanghai ### [EG代谢事业部-医学信息沟通专员-上海](https://jobs.opennash.com/companies/pfizer/jobs/96627a225850f731a2e1/) China - Shanghai - Shanghai ### [GTMx Solution Lead - Customer Engagement](https://jobs.opennash.com/companies/pfizer/jobs/74e0874329a0c9cdbb75/) China - Shanghai - Shanghai ## Similar jobs at other companies ### [AVP, Digital Innovation and Transformation](https://jobs.opennash.com/companies/hsbc-holdings/jobs/a18f76e6ff4f66b65f9f/) HSBC Holdings · Taguig, National Capital Region, Philippines ### [Ingénieur Stagiaire Excellence Opérationnelle, Innovation Participative et Transformation (H/F) F/H](https://jobs.opennash.com/companies/safran/jobs/e20540d821302463037c/) Safran · Villeurbanne ### [Senior Analyst, Transformation – Customer Care](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/982ea123d5a1d33ca66e/) Thermo Fisher Scientific · Budapest, Hungary ### [Transformation and Customer Success Manager (f/m/d)](https://jobs.opennash.com/companies/siemens-energy/jobs/69396cd773d95f7f10f5/) Siemens Energy ### [Senior Consultant Strategic Innovation & Transformation (frog)](https://jobs.opennash.com/companies/capgemini/jobs/db366561f3f6bfb8dd3f/) Capgemini · Utrecht OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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