[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All PepsiCo jobs](https://jobs.opennash.com/companies/pepsico/) · [Search jobs](/search/) PepsiCo · Vitoria, Spain # Global S&O Salesforce Support Engineer Vitoria, Spain Full-time Sales Listed on PepsiCo’s official careers site. Posted September 23, 2026. Check that it is still open and apply there. [Apply on PepsiCo’s careers site →](https://globalcareers-pepsico.icims.com/jobs/470548/login) [OpenNash Jobs](https://jobs.opennash.com/) / [PepsiCo](https://jobs.opennash.com/companies/pepsico/) / Global S&O Salesforce Support Engineer ## Job description ### Overview Role is responsible for ensuring that our business customers achieve their desired outcomes while using Products and Solutions, driving customer satisfaction, and fostering long-term relationships. The role will also need to ensure the overall stability of Product through the collaboration with cross-functional teams—including Software Engineering, Service Reliability Engineers, and Business functions to manage day-to-day operations and quickly resolve incidents. The ideal candidate must be skilled in problem-solving, process automation, and root cause analysis, with a passion for operational excellence and continuous improvement. ### Key Accountabilities Customer Relationship Management & Engagement Serve as the primary business point of contact for daily sustain operations on the Europe Salesforce (SFA) application. - Understand business goals, and challenges, and provide tailored support and recommendations - Create and socialize Transition to Sustain plan to transition products/features/capabilities from development to sustain post-Hypercare - Guide new business clients through the Sustain onboarding process, ensuring a smooth transition to sustain - Monitor and respond to customer inquiries through various communication channels - Help customers maximize the value of our products by identifying opportunities for process improvements and additional feature utilization ### Product Knowledge & Understanding - Understand the features within a product and the future product roadmap for SFA Stay updated on the latest product trends across the industry ### Incident & Problem Management - Lead troubleshooting of critical incidents and drive timely resolution as part of Incident Management. Ensure the Root Cause Analysis is performed and help coordinate the implement permanent fixes on a timely basis. Analyze priority incidents to generate insights and identify gaps in the alerting mechanisms. Analyze market-specific issues and conduct comparative studies to determine why certain problems occur only in specific markets. ### Communication and Status Reporting - Communicate and collaborate with the Call Center, Sector reps, Business Admins for providing the incident status, incident closure communication Send incident reports, creating bi-weekly leadership incident reports, monthly incident reports and presenting it to the Leadership team Qualifications Qualifications - Bachelor’s degree in computer science, Information Technology, Engineering, or a related field (or equivalent experience). 6+ years of experience in sustain & operations engineering Experience with monitoring and alerting tools (e.g., Grafana, Datadog, Splunk, Nagios, AppDynamics, Full Story, Ig). Familiarity with CI/CD pipelines, deployment automation, and configuration management Hands-on experience with cloud platforms (AWS, Azure). Experience working with ServiceNow tool for ITSM. ### Key Skills Technical and Functional knowledge of SFA application. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Ability to work under pressure in high-stakes production environments. Mindset of automation-first and continuous improvement. Strong organizational skills with attention to detail. Strong knowledge of ITSM processes – Incidents, Problems, Service Request, Releases ## At a glance - Posted by the employer: Sep 23, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 25 days - Location: Vitoria, Spain - Employment type: Full-time[Apply on PepsiCo’s careers site →](https://globalcareers-pepsico.icims.com/jobs/470548/login) ## More jobs at PepsiCo ### [Data Architect](https://jobs.opennash.com/companies/pepsico/jobs/52281ac8afce9682310a/) Vitoria, Spain ### [Lead Data Scientist](https://jobs.opennash.com/companies/pepsico/jobs/aa9bab6f9c9a6c73a270/) Vitoria, Spain ### [Reporting Analyst - Temporary](https://jobs.opennash.com/companies/pepsico/jobs/260970332580d020bb07/) Vitoria, Spain ### [Senior Data Engineer](https://jobs.opennash.com/companies/pepsico/jobs/5a2a657c532bf43a8a1d/) Vitoria, Spain ## Similar jobs at other companies ### [Engineer, Application Development and Maintenance - Salesforce Support](https://jobs.opennash.com/companies/cardinal-health/jobs/cf4196620ac32c13c1a5/) Cardinal Health · Taguig, National Capital Region ### [Staff Engineer Salesforce Production Support Ai Operations Bengaluru Karnataka India](https://jobs.opennash.com/companies/equinix/jobs/e56f50e669f8c66ba9d2/) Equinix ### [Technical Support Engineer - Data Protection_Global English / Korean](https://jobs.opennash.com/companies/microsoft/jobs/aace831659c08d01526e/) Microsoft · Japan, Multiple Locations ### [Salesforce Engineer](https://jobs.opennash.com/companies/cvs-health/jobs/33885cbb41d8dc4db6cc/) CVS Health · IRL - Galway OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)