[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Packaging Corp of America jobs](https://jobs.opennash.com/companies/packaging-corp-of-america/) · [Search jobs](/search/) Packaging Corp of America · Lancaster, PA # Customer Service Manager Lancaster, PA Manager or lead $80,000-95,000 Customer Support Listed on Packaging Corp of America’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on Packaging Corp of America’s careers site →](https://careers.packagingcorp.com/career-search/posting/customer-service-manager-/24764) [OpenNash Jobs](https://jobs.opennash.com/) / [Packaging Corp of America](https://jobs.opennash.com/companies/packaging-corp-of-america/) / Customer Service Manager ## Job description As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People - Customers - Trust The Customer Service Manager is responsible for directing and coordinating the plant customer services functions in the most effective and professional manner to ensure that the customers’ needs are exceeded. ### PRINCIPLE ACCOUNTABILITIES Provide ongoing support and direction to Customer Service Representatives to ensure accurate and complete order entry, processing, on-time delivery, and invoicing. Interact with scheduling, production, and shipping departments to maintain on-time delivery. Ensure customers’ expectations are exceeded, especially on first orders. Coordinate new customer requests for product samples, specifications, pricing, and availability with various departments i.e. design, sales, production etc. Provide on-going direction, guidance, training, and support to staff which includes making personnel decisions on employee hire, compensation, evaluation, and disciplinary action. Strive to continuously improve the customer service standards by establishing, developing, and supporting plant goals and quality standards. Investigate and resolve customer complaints including billing issues or credit requests, and communicate common problems to internal departments as necessary. Recommend changes and improvements to products, services, policies, and operations to better fulfill customer needs. Manage on-hand inventory levels and reconcile to customer orders, forecasts, and just in time schedules; including taking physical inventory at month end. ### BASIC REQUIREMENTS Education equivalent to a bachelor’s degree. Seven (7) years’ previous work experience in a customer service role. Previous experience in managing people with experience in hiring, coaching, performance development, and corrective action. Demonstrable experience handling customer orders on an order entry system, maintaining / building strong positive customer business relationships and estimating and pricing orders. Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook. ### PREFERRED REQUIREMENTS Bachelor’s degree in Business. Previous experience using an automated order entry system. Experience in the manufacturing sector, containerboard and corrugated packaging industry. ### KNOWLEDGE, SKILLS & ABILITIES Above average written and verbal communication skills with the ability to communicate to multiple audiences and purposes, and to effectively communicate with customers over the phone. Strong attention to meeting and exceeding customer expectations. Ability to network and build relationships with individuals of various experience and corporate positions. Strong active listening, evaluating, and problem solving skills. Strong analytical skills with the ability to handle detail oriented tasks and review multiple documents and reports. Ability to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple tasks. Strong organizational skills with the ability to handle numerous details, deadlines, and requests. Previous experience working in a team environment preferred, or a strong understanding of the importance of open communication and information sharing among co-workers. COMPENSATION AND ### BENEFITS Starting salary range for position: $80,000-95,000. ### Bonus Annual – Based upon individual contribution and overall, Company performance. ### Paid Vacation Three (3) weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year. Paid Holidays. Within the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages -- medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages. Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions. ### Disclaimer The Compensation and Benefits information in this posting represents PCA’s good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law. PCA is an Equal Opportunity Employer Qualified Applicants must apply at careers.packagingcorp.com to be considered. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 7 days - Location: Lancaster, PA - Pay: $80,000-95,000[Apply on Packaging Corp of America’s careers site →](https://careers.packagingcorp.com/career-search/posting/customer-service-manager-/24764) ## More jobs at Packaging Corp of America ### [Bander Operator - 2nd Shift](https://jobs.opennash.com/companies/packaging-corp-of-america/jobs/7a6e0dae7bf39928003a/) Lancaster, PA ### [Corrugated Business Associate (Sales) Lancaster, PA](https://jobs.opennash.com/companies/packaging-corp-of-america/jobs/1646f8d8c8bad2a310cc/) Lancaster, PA ### [Fabricating Lead Person](https://jobs.opennash.com/companies/packaging-corp-of-america/jobs/f82465569a40b59295d3/) Lancaster, PA ### [Fabricating Supervisor](https://jobs.opennash.com/companies/packaging-corp-of-america/jobs/4e45061fc9495e3ec6fa/) Lancaster, PA ### [Industrial Maintenance Technician](https://jobs.opennash.com/companies/packaging-corp-of-america/jobs/5a7238d1ee2b077a854b/) Lancaster, PA ## Similar jobs at other companies ### [Customer Service/Service Booth Clerk](https://jobs.opennash.com/companies/kroger/jobs/231be0aa55380fb809fc/) Kroger · Albuquerque, NM, United States ### [Supervisor, Customer Service](https://jobs.opennash.com/companies/cardinal-health/jobs/0b91c61e6cf7e97e1ad5/) Cardinal Health · International ### [Customer Service Associate](https://jobs.opennash.com/companies/cargill/jobs/9c3b8d860ddd4296c4e0/) Cargill · Olathe, Kansas OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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