[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Oversea-Chinese Banking jobs](https://jobs.opennash.com/companies/oversea-chinese-banking/) · [Search jobs](/search/) Oversea-Chinese Banking · OCBC Malaysia # Process Management - MGR OCBC Malaysia Full-time Executive & Management Listed on Oversea-Chinese Banking’s official careers site. Posted May 13, 2026. Check that it is still open and apply there. [Apply on Oversea-Chinese Banking’s careers site →](https://ocbc.wd102.myworkdayjobs.com/en-US/External/job/OCBC-Malaysia-Menara-GE2/Process-Management---MGR_JR00007540) [OpenNash Jobs](https://jobs.opennash.com/) / [Oversea-Chinese Banking](https://jobs.opennash.com/companies/oversea-chinese-banking/) / Process Management - MGR ## Job description ### WHO WE ARE As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Payment Investigation Officer Roles and Responsibilities - Provide first point of contact support to ensure all queries from both internal and external clients are responded to in a timely and professional manner. - Investigate payments messages that have issues within the payment process and ensure all investigation are monitored, follow up and resolved. - Process and perform verification for investigation cases with high accuracy and with minimal supervision. - Support the timely and accurate completion of business processes and procedures according to Service Level Agreement (SLA) requirements. - To ensure quick action/resolution in managing both internal and external customers’ queries, feedback, and complaints. - To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted. - To participate in UAT/Projects as and when required. - Minimum 2-3 years of experience in banking industry or financial institution, preferably with remittance relevant experiences. - Risk awareness and attention to details/ meticulous and strong follow-up skills. - Highly driven and able to work under pressure in a time sensitive environment. - Time management and ability to prioritize effectively based on the risk/time criticality of the tasks required. - Possesses good oral/written/ communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers. ### What we offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers. ## At a glance - Posted by the employer: May 13, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 160 days - Location: OCBC Malaysia - Employment type: Full-time[Apply on Oversea-Chinese Banking’s careers site →](https://ocbc.wd102.myworkdayjobs.com/en-US/External/job/OCBC-Malaysia-Menara-GE2/Process-Management---MGR_JR00007540) ## More jobs at Oversea-Chinese Banking ### [Process Management - AM](https://jobs.opennash.com/companies/oversea-chinese-banking/jobs/c98bf931ecfe6b9e9dec/) OCBC Malaysia ### [Risk Portfolio Management](https://jobs.opennash.com/companies/oversea-chinese-banking/jobs/8f6a88b1d885aed8d4c2/) OCBC Malaysia ### [AM – COE – Remittance (Yangon)](https://jobs.opennash.com/companies/oversea-chinese-banking/jobs/777002f7a5717497cc85/) OCBC Malaysia ### [AM, Remittance COE-Outgoing](https://jobs.opennash.com/companies/oversea-chinese-banking/jobs/05efe0e654caf493dca6/) OCBC Malaysia ### [AVP / Manager, Third-Party Due Diligence Specialist](https://jobs.opennash.com/companies/oversea-chinese-banking/jobs/ca78a704c331cecce291/) OCBC Malaysia ## Similar jobs at other companies ### [Sr. Mgr, Field Process](https://jobs.opennash.com/companies/lam-research/jobs/98834b69e859eec995ab/) Lam Research · Hillsboro, OR, US ### [Qingdao Mgr Ii Mfg & Process Dvl Engineering Gd 266108](https://jobs.opennash.com/companies/te-connectivity/jobs/138b4b089c4cb1df7b8d/) TE Connectivity ### [Zhuhai Mgr I Mfg & Process Dvl Engineering Gd 519030](https://jobs.opennash.com/companies/te-connectivity/jobs/e2e6a0ac3bfe7b8d6100/) TE Connectivity ### [workforce management insights mgr](https://jobs.opennash.com/companies/richemont/jobs/d79b7032aacc004d8eae/) Richemont OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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