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Oversea-Chinese Banking · OCBC Hong Kong

# Assistant Manager, Customer Service

OCBC Hong Kong Full-time Manager or lead Customer Support 

Listed on Oversea-Chinese Banking’s official careers site. Posted October 12, 2026. Check that it is still open and apply there.
[Apply on Oversea-Chinese Banking’s careers site →](https://ocbc.wd102.myworkdayjobs.com/en-US/External/job/OCBC-Hong-Kong/Assistant-Manager--Customer-Service_JR00011713)

[OpenNash Jobs](https://jobs.opennash.com/) / [Oversea-Chinese Banking](https://jobs.opennash.com/companies/oversea-chinese-banking/) / Assistant Manager, Customer Service

## Job description

### WHO WE ARE

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.

But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can.

Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

### What you will be doing

Support the routine operations of SME account to ascertain adherence to proper procedure. Coordinate with customers and various departments in dealing with operational risk, AML, remittance, service request/amendment related matter. Handle SME client email/written enquiry such as the progress update of account amendment, banking service application, outreach customer to collect requested documents and to resolve customer’s feedback or handle complaint referred by Customer Care.

Provide assistant to supervisor in structuring operation process, to support department to fulfill and exceed service standard and adhoc tasks and project assigned by the supervisor. Provide assistant to AM on problem solving and timely escalate to senior if necessary What are we looking for: Form 5/ DSE full certificate / Diploma holder 5 to 8 years banking experience in SME banking and AML Good PC skills in using MS Office Detail-minded, good interpersonal and communication skills and can work well in a team Proficiency in both written and spoken English, Cantonese and Putonghua.

### What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

## At a glance
- Posted by the employer: Oct 12, 2026
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 8 days
- Location: OCBC Hong Kong
- Employment type: Full-time[Apply on Oversea-Chinese Banking’s careers site →](https://ocbc.wd102.myworkdayjobs.com/en-US/External/job/OCBC-Hong-Kong/Assistant-Manager--Customer-Service_JR00011713)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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