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Optimum · Jamaica

# Sales Support Specialist

Jamaica Sales 

Listed on Optimum’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there.
[Apply on Optimum’s careers site →](https://www.optimumcareers.com/job/Kingston-5-Sales-Support-Specialist/1433898400/)

[OpenNash Jobs](https://jobs.opennash.com/) / [Optimum](https://jobs.opennash.com/companies/optimum/) / Sales Support Specialist

## Job description

### Job Summary

The Sales Enablement Specialists perform activities in support of Sales Organizational goals. Specialists provide real-time phone support to all Sales channels, ensuring orders are within a serviceable geographic territory. Specialists ensure the accuracy of sales orders and adherence to all sales policies.

### Responsibilities
- Receive new order sales escalations from Residential and/or Business Sales teams, resolving roadblocks to order entry Responsible for determining real-time address serviceability and following business processes, including building new addresses into billing software
- Maintain and administer actions in order entry databases, ensuring functionality for order entry
- Maintain proper tracking and root cause of escalations, following business standards and procedures
- Respond to customer escalations, prior to service installation, meeting customers’ needs, while remaining within departmental guidelines
- Provide real-time feedback to Sale reps regarding order entry errors
- Perform beta testing on new sales tools and system enhancements
- Provide order entry fall out support for all Sales channels
- Provide new build support by updating customers and sales reps throughout the survey and construction process
- Perform customer contact for various campaigns Qualifications High school diploma or equivalent Previous sales or customer service preferred Experience in a fast-paced call center environment preferred Requires excellent verbal and written communication skills
- Ability to multi-task and solve problems independently
- Schedules may include days, nights and weekends

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 11, 2026
- Last checked: Oct 18, 2026
- Listed for: 7 days
- Location: Jamaica[Apply on Optimum’s careers site →](https://www.optimumcareers.com/job/Kingston-5-Sales-Support-Specialist/1433898400/)

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