[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) NTT · Bangalore, Karnātaka, India # Managed Services Operations Specialist Bangalore, Karnātaka, India Full-time Operations Listed on NTT’s official careers site. Posted November 8, 2026. Check that it is still open and apply there. [Apply on NTT’s careers site →](https://careers.nttdata.com/global/en/job/NTT1GLOBALR152251EXTERNALENGLOBAL/Managed-Services-Operations-Specialist) [OpenNash Jobs](https://jobs.opennash.com/) / [NTT](https://jobs.opennash.com/companies/ntt/) / Managed Services Operations Specialist ## Job description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Operations Specialist is a seasoned subject matter expert, responsible for working closely with internal service delivery teams to plan, coordinate and monitor the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously improve service delivery. The main responsibility of the Managed Services Operations Specialist is to ensure that complex services are delivered effectively and efficiently by carrying out routine operational tasks and ensuring the implementation of a services model that meets business needs for clients. ### Key responsibilities Manages the shift roster and ensures all operations metrics are monitored. Ensures shift handover processes are adhered to and managed. Manages in shift escalations from clients. Dashboards all key Metrics and manages the about to be breached situations. Ensures that services are meet the stated service level agreement (SLA) levels. Ensures that the operational deliverables enable cost effective, client centric delivery that meets SLAs. Monitors the operational effectiveness of support services and develops and implements the required improvement plans. Balances the needs of the client with the strategic direction of the organization. Understands the core issues affecting the client and works with the relevant service teams to resolve. Identifies needs, risks and issues and proposes appropriate solutions and courses of action. Provides input to Operations Managers and Service Managers during client reviews (for example, report on service volumes and metrics). Performs any other advanced operational tasks as required by leadership. To thrive in this role, you need to have: Excellent customer service focus. Excellent communication skills and ability to prepare structured, and relevant communications to operations leaders. Excellent organizational skills with the ability to work in a fast paced and deadline driven environment. Proven ability to work creatively and analytically in a problem-solving environment. Seasoned ability to quickly become proficient in delivery processes and related systems. Excellent ability to analyze, design and improve operations processes. Excellent focus on business outcomes. Ability to work across different cultures and social groups. Ability to work well in a pressurized environment and adapt to changing circumstances. ### Academic qualifications and certifications Bachelor’s degree or equivalent in Information Technology or Business Administration or related. ITIL foundation certification. ### Required experience Seasoned work experience in Managed Services delivery within a large scale (preferably multi-national) technology services environment. Seasoned experience gained in a service delivery environment including technical and service management exposure. Seasoned experience in managing customer escalation situations and objection handling. Seasoned Managed Services operations experience. ### Workplace type Hybrid Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us. ## At a glance - Posted by the employer: Nov 8, 2026 - First seen by OpenNash: Nov 9, 2026 - Last checked: Nov 9, 2026 - Listed for: 1 day - Location: Bangalore, Karnātaka, India - Employment type: Full-time[Apply on NTT’s careers site →](https://careers.nttdata.com/global/en/job/NTT1GLOBALR152251EXTERNALENGLOBAL/Managed-Services-Operations-Specialist) ## Hiring at NTT - Open jobs: 4,375 - New in the last 7 days: After two weekly collections - Tracked since: Oct 19, 2026 [All NTT jobs](https://jobs.opennash.com/companies/ntt/) · [Weekly hiring report](/reports/hiring/) ## More jobs at NTT ### [Networking Managed Services Engineer (L1)](https://jobs.opennash.com/companies/ntt/jobs/350899855acf715d642e/) Bangalore, Karnātaka, India ### [Networking Managed Services Engineer (L2)](https://jobs.opennash.com/companies/ntt/jobs/762ab09d4d91a368f121/) Bangalore, Karnātaka, India ### [Messaging & Collaboration Engineer (M365)](https://jobs.opennash.com/companies/ntt/jobs/78c760c33de9b8489fb9/) Singapore, South East ## Similar jobs at other companies ### [Assistant Manager, Managed Services Operations - Rio de Janeiro | Híbrido](https://jobs.opennash.com/companies/equinix/jobs/10662b08164b7744750f/) Equinix · Rio de Janeiro, Brazil ### [Operations Associate, AWS Managed Services, AWS Managed Service](https://jobs.opennash.com/companies/amazon/jobs/78b60c2c675671341f22/) Amazon · SG, Singapore ### [System Development Engineer, Managed Operations](https://jobs.opennash.com/companies/amazon/jobs/9d1d95f24a013e7b357f/) Amazon · IE, D, Dublin ### [Associate, Investment Operations Specialist, SMA (Separately Managed Accounts) Solutions](https://jobs.opennash.com/companies/blackrock/jobs/afd1177275af00d63db7/) BlackRock · Mumbai, India ### [Managed Services Operations Analyst](https://jobs.opennash.com/companies/ssc-technologies/jobs/6b2ebbfc90e00b01f5b2/) SS&C Technologies [Operations jobs](/functions/operations/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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