[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All NTT jobs](https://jobs.opennash.com/companies/ntt/) · [Search jobs](/search/) NTT · Gurgaon, HR, IN, India # Banking Operations Analyst Gurgaon, HR, IN, India Full-time Finance & Accounting Listed on NTT’s official careers site. Posted September 29, 2026. Check that it is still open and apply there. [Apply on NTT’s careers site →](https://careers.nttdata.com/global/en/job/NTT1GLOBAL360916EXTERNALENGLOBAL/Banking-Operations-Analyst) [OpenNash Jobs](https://jobs.opennash.com/) / [NTT](https://jobs.opennash.com/companies/ntt/) / Banking Operations Analyst ## Job description " ### Position Overview As a Joint Recovery Processing/Chargeback Analyst, you will be part of a specialized team performing financially based investigative and assessment activities. Reporting to the Supervisor of Joint Recovery Processing, you will leverage your experience from Risk Operations or Financial Service roles within a BPO environment to build a solid foundation for a career in Credit Card Operations. ### Position - Joint Recovery Processing/Chargeback Analyst ### Status - Full Time – Work from Office ### Hours - Monday – Sunday (Rotational Evening Shift) ### Department - BPO ### Rate of Pay - Competitive salary based on experience and qualifications Key Responsibilities: ### Fraud and Dispute Management - Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met. - Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations. - Proactively manage and investigate potential fraud cases. ### Chargeback Processing - Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate. - Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback. - Respond to merchant challenges and assess next steps in the Second Cycle Representment. - Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback. - Decisioning Pre-arbitration, Case Filing, and Good-faith Collections. ### Compliance and Reporting - Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders. - Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team. - Report on each fraud type as required. - Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards. ### Data Analysis - Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases. - Conduct outbound contact with cardholders to verify the validity of transactions or non-monetary activity where applicable. - Cooperate with law enforcement agencies. ### Team Collaboration and Mentorship - Report customer feedback by adhering to the established escalation matrix. - Remain tactful and composed when handling conflict and stressful situations while maintaining a high level of customer service and retaining goodwill. - Mentor new employees on procedures and systems related to the chargeback lifecycle. - Actively participate in team meetings, one-on-ones, and coaching sessions. ### Educational Background - Bachelor’s degree in finance, Business Administration, or a related field preferred. ### Experience - Minimum of 1-4 years of credit card and/or financial experience. - Recoveries/chargeback experience within the financial services sector. - Knowledge of Association rules and regulations. o TS2/TDR knowledge considered an asset. ### Skills and Competencies - Demonstrated analytical and problem-solving skills. - Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint). - Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills. - Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability. - Willingness to pursue continuous learning and self-development. - Ability to work efficiently within time constraints and manage multiple tasks simultaneously. - Strong keyboarding skills and working knowledge of PCs. - Positive attitude and demonstrated ability to get along with others. - Ability to implement change efforts. - Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations. ### Additional Information - This role requires rotational shifts, which may include evenings, weekends, and holidays. - The position offers opportunities for professional growth and development within the Credit Card Operations department. - Adherence to the NTT Data Code of Conduct and NTT Data Credit Card Standards is mandatory. " ## At a glance - Posted by the employer: Sep 29, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 20 days - Location: Gurgaon, HR, IN, India - Employment type: Full-time[Apply on NTT’s careers site →](https://careers.nttdata.com/global/en/job/NTT1GLOBAL360916EXTERNALENGLOBAL/Banking-Operations-Analyst) ## More jobs at NTT ### [Accounting Director](https://jobs.opennash.com/companies/ntt/jobs/38bd86c590add35ceac0/) Gurgaon, HR, IN, India ### [BPO PE and Fund Accounting Analyst](https://jobs.opennash.com/companies/ntt/jobs/1d2c307f4a08eb089d1a/) Gurgaon, HR, IN, India ### [BPO PE and Fund accounting Advisor](https://jobs.opennash.com/companies/ntt/jobs/a5feec8a6bc1b00496c5/) Gurgaon, HR, IN, India ### [BPO PE and Fund accounting Sr Analyst](https://jobs.opennash.com/companies/ntt/jobs/7572306c73ab68acfa33/) Gurgaon, HR, IN, India ## Similar jobs at other companies ### [Banking, Corporate Banking, Relationship Analyst, Placement Analyst Internship, Milan - Italy 2027](https://jobs.opennash.com/companies/citigroup/jobs/d86a609d8868d3215bfd/) Citigroup · Milan Milano Italy ### [Analyst, Specialist, Self Service Banking, Consumer Banking Operations, Technology and Operations](https://jobs.opennash.com/companies/dbs/jobs/cbe8298bd30461e84b5a/) DBS · Chennai-DBIL ### [International Banking:Overseas - Corporate Banking Operations](https://jobs.opennash.com/companies/axis-bank/jobs/f84226e8d3f4ca490e9a/) Axis Bank · Gandhinagar ### [Investment Banking Senior Analyst, UK Banking](https://jobs.opennash.com/companies/citigroup/jobs/43ef5441e1d46e7766f2/) Citigroup · London United Kingdom ### [RO:Bharat Banking Operations-Area Operations Manager](https://jobs.opennash.com/companies/axis-bank/jobs/64374bf416a7e766df41/) Axis Bank · Ellenabad OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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