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NTT · Quezon, QUE, PH, Philippines

# BPO Customer Care Senior Representative

Quezon, QUE, PH, Philippines Full-time Senior individual contributor 

Listed on NTT’s official careers site. Posted October 8, 2026. Check that it is still open and apply there.
[Apply on NTT’s careers site →](https://careers.nttdata.com/global/en/job/NTT1GLOBAL330554EXTERNALENGLOBAL/BPO-Customer-Care-Senior-Representative)

[OpenNash Jobs](https://jobs.opennash.com/) / [NTT](https://jobs.opennash.com/companies/ntt/) / BPO Customer Care Senior Representative

## Job description

### Responsibilities
- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.
- Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner.
- In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.
- Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.
- Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.
- Remain current on program information and business initiatives, as well as corporate products and processes.
- Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.
- Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures.
- Accurately complete appropriate documentation for each transaction.
- End each call by completing all required activity in order to fulfill customer requests.

### Requirements
- Excellent communication skills, both verbal and written.
- Fluent in English
- Demonstrated analytical and problem-solving skills.
- Demonstrated ability to work within time constraints.
- Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
- Positive attitude and demonstrated ability to perform in a team-based environment.
- Professional and pleasant telephone manner.
- Must have flexibility and willingness to work rotational shifts, including overnights and weekends.
- Experience working in a call center environment specifically in a customer service role.
- Previous Financial Services experience would be considered an asset.

## At a glance
- Posted by the employer: Oct 8, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 11 days
- Location: Quezon, QUE, PH, Philippines
- Employment type: Full-time[Apply on NTT’s careers site →](https://careers.nttdata.com/global/en/job/NTT1GLOBAL330554EXTERNALENGLOBAL/BPO-Customer-Care-Senior-Representative)

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### [Customer Care Senior Representative](https://jobs.opennash.com/companies/ntt/jobs/dd363210606eb7c54241/)

Quezon, QUE, PH, Philippines

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