[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All NTT jobs](https://jobs.opennash.com/companies/ntt/) · [Search jobs](/search/) NTT · Halifax, NS, CA, Canada # Salesforce Production Support Associate Halifax, NS, CA, Canada Full-time Manufacturing & Production Listed on NTT’s official careers site. Posted October 18, 2026. Check that it is still open and apply there. [Apply on NTT’s careers site →](https://careers.nttdata.com/global/en/job/NTT1GLOBAL393026EXTERNALENGLOBAL/Salesforce-Production-Support-Associate) [OpenNash Jobs](https://jobs.opennash.com/) / [NTT](https://jobs.opennash.com/companies/ntt/) / Salesforce Production Support Associate ## Job description Salesforce Production Support Associate ### Role Summary Provide Level 1/2 production support for business-critical Salesforce applications and integrations, following ITIL-based incident, problem, and change management processes to keep services stable and within SLAs. ### Key Responsibilities - Monitor Salesforce production environments, alerts, scheduled jobs, and batch processes; flag issues early Log, triage, prioritize, and resolve incidents and service requests in the ITSM tool (e.g., ServiceNow) within SLAs - Escalate complex issues to L3, development, or CoE teams with clear technical details - Perform first-level troubleshooting using debug logs, API/integration logs, and error messages Support Major Incident Management: communicate status updates, track actions, and coordinate with stakeholders - Contribute to Root Cause Analysis and Problem Management by identifying recurring incidents and trends - Assist with Change and Release Management: follow approval processes, support deployments, and perform smoke testing and post-implementation checks - Handle routine configuration tasks such as user access, permission sets, and data fixes under defined procedures - Create and maintain SOPs, knowledge articles, and troubleshooting guides - Track incident, SLA, and service metrics; suggest improvements and automation opportunities - Participate in on-call and after-hours support as required Required Skills 2–4 years of IT or application support experience, including - 1+ year with Salesforce Working knowledge of Salesforce (Apex basics, SOQL, Flows, validation rules, Lightning) ### Understanding of Salesforce security profiles, permission sets, roles, SSO Basic understanding of REST/SOAP integrations and batch processes - Solid grasp of ITIL processes: Incident, Problem, Change, Knowledge, and Service Request Management - Strong analytical, communication, and documentation skills - Ability to manage multiple priorities in a high-volume support environment ### Preferred Skills ITIL Foundation certification ServiceNow or similar ITSM tools Exposure to MuleSoft, Informatica, or Data Loader Experience in Agile/DevOps environments Qualifications - Bachelor's degree in IT, Computer Science, or related field (or equivalent) - 5+ years of IT or application support experience, including - 3+ year with Salesforce Experience in an SLA-driven production support environment Certifications Required: Salesforce Certified Administrator Preferred: ITIL 4 Foundation, Platform App Builder, Platform Developer I Role Description Senior Salesforce Production Support Engineer Reporting to the IT Team Lead, the Senior Salesforce Production Support Engineer will be a key member of the Salesforce Platform Production - Support team, responsible for ensuring the stability, availability, performance, and reliability of business-critical Salesforce applications and integrations. This role will provide Level 2/Level 3 production support, troubleshoot complex application and integration issues, perform root cause analysis, coordinate incident resolution, and implement preventive and corrective actions. The position requires strong hands-on Salesforce technical expertise along with a solid understanding of production support processes, incident management, change management, monitoring, and operational excellence. The Senior Salesforce Production Support Engineer will work closely with application development teams, Salesforce CoE, infrastructure teams, integration teams, business stakeholders, and third-party vendors to maintain reliable Salesforce services and ensure production issues are resolved within agreed service levels. ### Required / Min Qualification 5+ years of IT or application support experience, including 3+ year with Salesforce #LI-NorthAmerica ## At a glance - Posted by the employer: Oct 18, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 1 day - Location: Halifax, NS, CA, Canada - Employment type: Full-time[Apply on NTT’s careers site →](https://careers.nttdata.com/global/en/job/NTT1GLOBAL393026EXTERNALENGLOBAL/Salesforce-Production-Support-Associate) ## More jobs at NTT ### [AWS ETL Data Engineer - REMOTE](https://jobs.opennash.com/companies/ntt/jobs/12de5154b75f5228e657/) Halifax, NS, CA, Canada ### [Delivery Manager / Application Architect - Remote](https://jobs.opennash.com/companies/ntt/jobs/5367408ef4e092cd5657/) Halifax, NS, CA, Canada ### [DevOps Engineer - Halifax Canada](https://jobs.opennash.com/companies/ntt/jobs/9f8eadcdc23647e9f89d/) Halifax, NS, CA, Canada ### [FullStack Engineer - Halifax Canada](https://jobs.opennash.com/companies/ntt/jobs/71b255c82d22b8afcb74/) Halifax, NS, CA, Canada ### [Remote Bilingual Customer Care Associate](https://jobs.opennash.com/companies/ntt/jobs/06c26d4aacea01d48493/) Halifax, NS, CA, Canada ## Similar jobs at other companies ### [Staff Engineer Salesforce Production Support Ai Operations Bengaluru Karnataka India](https://jobs.opennash.com/companies/equinix/jobs/e56f50e669f8c66ba9d2/) Equinix ### [Engineer, Application Development and Maintenance - Salesforce Support](https://jobs.opennash.com/companies/cardinal-health/jobs/cf4196620ac32c13c1a5/) Cardinal Health · Taguig, National Capital Region ### [Senior production support engineer](https://jobs.opennash.com/companies/sandvik/jobs/fe7f73155b5facc756cd/) Sandvik · India, Pune ### [Senior Production Support Specialist](https://jobs.opennash.com/companies/hsbc-holdings/jobs/e924ae8b13b3bd8acbec/) HSBC Holdings · Kraków, PODLASKIE, Poland OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)