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NTT · Manila, Philippines

# BPO Customer Care Associate

Manila, Philippines Full-time 

Listed on NTT’s official careers site. Posted October 17, 2026. Check that it is still open and apply there.
[Apply on NTT’s careers site →](https://careers.nttdata.com/global/en/job/NTT1GLOBAL380985EXTERNALENGLOBAL/BPO-Customer-Care-Associate)

[OpenNash Jobs](https://jobs.opennash.com/) / [NTT](https://jobs.opennash.com/companies/ntt/) / BPO Customer Care Associate

## Job description

"

### Roles & Responsibilities
- These individuals have a working knowledge of one technical skill.
- They work on routine and non routine matters.
- They handle routine questions and issues, referring complex or unexpected matters to higher level employees for assistance.
- Resolves more complex client situations by applying demonstrated knowledge and skills generally acquired through job experience.
- Ensures accurate and timely completion of transactions to meet or exceed client SLAs.
- Works on preparation of SOPs / process transitions.
- They may regularly interact with customers and first line management.
- Takes escalated calls from providers/callers.
- Develops tactical and operational plans to achieve key milestones in the project.
- Ensures accurate and timely processing of transactions to meet or exceed client service level agreements.
- Identifies and resolves issues around nonstandard pending transactions.
- Typically requires 1-3 years relevant experience.
- High School Diploma or equivalent.
- Undergraduate degree or some college coursework preferred.
- Solid computer skills.
- Strong communication skills.
- Strong customer service skills.
- Strong attention to detail, time management and organizational skills.
- Ability to physically perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodations. Work hours from 9:00 pm to 6:00 am PST (Mon – Fri) from NttData Office at Manila.

Additionally, resources may have to do overtime and work on weekend’s basis business requirement."

## At a glance
- Posted by the employer: Oct 17, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 2 days
- Location: Manila, Philippines
- Employment type: Full-time[Apply on NTT’s careers site →](https://careers.nttdata.com/global/en/job/NTT1GLOBAL380985EXTERNALENGLOBAL/BPO-Customer-Care-Associate)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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