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NTT

# Customer Care Senior Representative

Quezon city, QUE, PH, Philippines Full-time Senior individual contributor 

Listed on NTT’s official careers site. Posted September 25, 2026. Check that it is still open and apply there.
[Apply on NTT’s careers site →](https://careers.nttdata.com/global/en/job/NTT1GLOBAL371099EXTERNALENGLOBAL/Customer-Care-Senior-Representative)

[OpenNash Jobs](https://jobs.opennash.com/) / [NTT](https://jobs.opennash.com/companies/ntt/) / Customer Care Senior Representative

## Job description

### Responsibilities
- Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
- To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
- Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
- Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
- Remain current on program and product information by being committed to continuous learning.
- Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

### Requirements
- Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.
- English
- Interactive customer service environment required.
- Related experience in the food and/or retail industry considered an asset.
- Strong and developed oral and written communication skills, including typing, spelling, and grammar.
- Demonstrated ability to implement change efforts.
- Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
- Advanced knowledge of PCs and familiarity with system navigation.
- Positive attitude and demonstrated ability to get along with others.
- Professional, empathetic, and naturally caring conversational style.
- Display tact and diplomacy in handling all levels of customer interaction.
- Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
- Ability to work all required shifts.

## At a glance
- Posted by the employer: Sep 25, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 24 days
- Location: Quezon city, QUE, PH, Philippines
- Employment type: Full-time[Apply on NTT’s careers site →](https://careers.nttdata.com/global/en/job/NTT1GLOBAL371099EXTERNALENGLOBAL/Customer-Care-Senior-Representative)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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