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Nokia · Malaysia

# FN TEC Engineer

Malaysia Hybrid Operations 

Listed on Nokia’s official careers site. Posted August 21, 2026. Check that it is still open and apply there.
[Apply on Nokia’s careers site →](https://fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/30878)

[OpenNash Jobs](https://jobs.opennash.com/) / [Nokia](https://jobs.opennash.com/companies/nokia/) / FN TEC Engineer

## Job description

As an Fixed Network Technical Expertise Center Engineer, you will play a pivotal role in delivering Level 3 technical support for FN BBN Access products within a dynamic support environment. You will collaborate with cross-functional teams - including regional TAC/CDO, product units (PLM, TPM and R&D) and Professional Services- to ensure efficient and effective solution delivery and high customer satisfaction. This position offers the opportunity to work in an open, collaborative culture that values autonomy, innovation, and problem-solving in the fast-paced telecommunications industry.y.

## Responsibilities

Troubleshoot and debug complex field issues remotely, collaborating closely with TAC and R&D teams to drive issue resolution. Reproduce and isolate issues in lab environments for deeper analysis. Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D. Conduct root cause analysis and recommend corrective actions. Develop and maintain knowledge base content to enhance team efficiency and customer support.

Participate in a global on-call rotation to support critical issues. Define diagnostic requirements and collaborate with product teams to enhance debugging capabilities. Work with the Care Innovation team to integrate Automation/AI for improved Care delivery.

## Qualifications

You have: Bachelor's degree (Master’s preferred) in Telecommunications, Computer Science, Information Technology, or a related field. 5 to 9 years of experience troubleshooting FN Fiber products such as ISAM, ONT, Lightspan, Altiplano, or Cloud / containerized environments (expert level at least one of them). Proficiency in Linux, networking protocols, and use of network testing/analysis tools (e.g., Spirent Test Center, iPerf, Wireshark).

Strong analytical and problem-solving skills; self-motivated, proactive, and results-oriented. Ability to develop structured technical documentation and communicate effectively with technical teams. Experience working independently and in diverse, global teams. Good soft skills and perform well under pressure.

### It would be nice if you also had

Scripting experience, particularly with Shell or Python. Understanding of Layer 2/Layer 3 networking, including IP/MPLS protocols. Cisco or Nokia IP certifications

## At a glance
- Posted by the employer: Aug 21, 2026
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 60 days
- Location: Malaysia
- Work arrangement: Hybrid[Apply on Nokia’s careers site →](https://fa-evmr-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/30878)

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