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New China Life Insurance · 北京市

# 消费者权益保护部-投诉制度管理岗

北京市 

Listed on New China Life Insurance’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there.
[Apply on New China Life Insurance’s careers site →](https://nci.zhiye.com/zpdetail/621082153)

[OpenNash Jobs](https://jobs.opennash.com/) / [New China Life Insurance](https://jobs.opennash.com/companies/new-china-life-insurance/) / 消费者权益保护部-投诉制度管理岗

## Job description

### 投诉管理体系建设
- 包括消费投诉管理政策研究、体系规划与建设；消费投诉管理制度流程建设与推动落实；

### 投诉系统平台管理
- 消费投诉渠道的建设与维护；消费投诉管理体系建设；消费投诉管理系统建设与运营；

### 投诉队伍培训管理
- 消费投诉管理培训课程设计与研发；消费投诉管理培训的组织实施

### 其它根据监管及公司要求需承担的消费投诉管理工作 Qualifications
- 原则上应具有硕士研究生及以上学历，取得保险、金融、法律、中文等相关专业相应学位；
- 具有金融保险行业2年以上工作经验，有投诉、消保、运营、法律、合规或风险管理等相关工作经验者优先；
- 具备良好的学习研究能力，文字功底扎实，有较强逻辑分析能力；
- 具备较强沟通协调能力，具备良好的团队协作精神，积极乐观，能承受较大工作压力。

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: Under a day
- Location: 北京市[Apply on New China Life Insurance’s careers site →](https://nci.zhiye.com/zpdetail/621082153)

## More jobs at New China Life Insurance

### [互联网业务部-业务企划岗](https://jobs.opennash.com/companies/new-china-life-insurance/jobs/83384fcc0d4b96c626f8/)

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### [互联网业务部-业务管理岗](https://jobs.opennash.com/companies/new-china-life-insurance/jobs/0ae56bee648f2615d257/)

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### [互联网业务部-协同业务管理岗](https://jobs.opennash.com/companies/new-china-life-insurance/jobs/5be7ef72ea06de01ae8a/)

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