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New China Life Insurance · 内蒙古自治区-呼和浩特市

# 投诉管理岗

内蒙古自治区-呼和浩特市 

Listed on New China Life Insurance’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there.
[Apply on New China Life Insurance’s careers site →](https://nci.zhiye.com/zpdetail/621076122)

[OpenNash Jobs](https://jobs.opennash.com/) / [New China Life Insurance](https://jobs.opennash.com/companies/new-china-life-insurance/) / 投诉管理岗

## Job description

### Responsibilities
- 投诉制度管理，监管和总公司消费投诉管理政策制度的组织落实，消费投诉管理制度流程建设与推动落实，消费投诉渠道的建设与维护，消费投诉处理及管理培训的组织实施；
- 投诉业务督导，消费投诉的接收、转办、督办与办结，疑难消费投诉处置的督导，重大投诉事件应急处置工作的组织与协调，重点消费投诉风险防范与应对工作的组织协调；
- 投诉质量分析，消费投诉处理质量管理的组织实施，消费投诉管理自查、督导检查与整改工作的组织实施，消费投诉数据指标的统计、分析与报送，消费投诉发现问题溯源整改的组织与推动，消费投诉管理考核评价的标准制定与组织实施。

### Qualifications

1.大学本科及以上学历； 2.沟通表达能力强，抗压能力强，有同业或相关工作经验者优先。

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: Under a day
- Location: 内蒙古自治区-呼和浩特市[Apply on New China Life Insurance’s careers site →](https://nci.zhiye.com/zpdetail/621076122)

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