[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Nestlé jobs](https://jobs.opennash.com/companies/nestle/) · [Search jobs](/search/) Nestlé · Cairo, EG # Call Center Agent l CRC Coffee Specialist Cairo, EG Customer Support Listed on Nestlé’s official careers site. Listed as of October 22, 2026. Check that it is still open and apply there. [Apply on Nestlé’s careers site →](https://jobdetails.nestle.com/job/Cairo-Call-Center-Agent-l-CRC-Coffee-Specialist/1403477433/) [OpenNash Jobs](https://jobs.opennash.com/) / [Nestlé](https://jobs.opennash.com/companies/nestle/) / Call Center Agent l CRC Coffee Specialist ## Job description ### Job Title Nespresso Customer Service Specialist Position Snapshot Location: Cairo, Egypt Company: Nestlé Business Solutions Hybrid Fluent in English (Level C1) ### About Us Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé — and iconic brands like Nespresso — to engage with millions of consumers worldwide. We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value — supporting the Customer Relationship Center (CRC) of the premium brand Nespresso — then this is your opportunity to join Nestlé Business Solutions (NBS) and be part of the Nespresso experience. At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any specific needs, count on us to adapt your position. ### Position Summary For our Nestlé Business Solutions, we are currently looking for a Customer Service Specialist to work the Nespresso brand. This professional will be responsible for all the front office contacts with customers. A Day in the Life of... - Engage with customers across various communication channels, including voice, email, and chat, for both B2C and B2B channels. - Welcome customers and effectively identify their needs to provide tailored solutions. - Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression. - Prioritize first-contact resolution to enhance the customer experience and streamline service delivery. - Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement. - Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making. - Spark customer interest by showcasing our complete product offerings and their benefits. ### What Will Make You Successful - 0-2 years of experience in a customer-engagement services (mandatory) - Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.) - Fluent in English (C1 level) - Excellent interpersonal and communication skills - Ability to multitask effectively - Positive mindset with a strong eagerness to learn and collaborate as a team player - Strong organizational and prioritization skills to excel in a fast-paced environment - Demonstrated work ethic and respectfulness. ### Position Summary A Day in the Life of... ### What Will Make You Successful - Fluent in English (C1 level) - Excellent interpersonal and communication skills - Ability to multitask effectively - Demonstrated work ethic and respectfulness. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 22, 2026 - Last checked: Oct 22, 2026 - Listed for: Under a day - Location: Cairo, EG[Apply on Nestlé’s careers site →](https://jobdetails.nestle.com/job/Cairo-Call-Center-Agent-l-CRC-Coffee-Specialist/1403477433/) ## More jobs at Nestlé ### [CRC Coffee Specialist l Call Center Agent French](https://jobs.opennash.com/companies/nestle/jobs/f3650f3fd7acc3b545c7/) Cairo, EG ### [Contact Center Agent l Turkish Speaker](https://jobs.opennash.com/companies/nestle/jobs/d38f3f8e541d50a41775/) Cairo, EG ### [Accounting & Reporting Associate](https://jobs.opennash.com/companies/nestle/jobs/94813f69b6ea245f2856/) Cairo, EG ### [Assistant Manager, Sales "Alex"](https://jobs.opennash.com/companies/nestle/jobs/16073f8197a3c753b3e0/) Cairo, EG ### [Assistant Manager, Sales "Cairo"](https://jobs.opennash.com/companies/nestle/jobs/bfa89a52239b245a9e26/) Cairo, EG ## Similar jobs at other companies ### [German Speaking Call Center Agent - Hybrid](https://jobs.opennash.com/companies/vodafone/jobs/ab73475a3190307609c5/) Vodafone · Türkiye ### [Magic Call Centre Agent](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/e991da4b2aa4e0296c73/) Hilton Worldwide Holdings · Selangor, Malaysia ### [Call Center Agent](https://jobs.opennash.com/companies/allianz/jobs/4bd8ce6513fdd71e3c0b/) Allianz · Budapest, Hungary ### [Ejecutivo Call Center](https://jobs.opennash.com/companies/sgs/jobs/d6dba679b96592209cd0/) SGS · Bogotá, Colombia OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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