[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Nestlé · Cairo, EG # CRC Coffee Specialist Cairo, EG Hybrid Listed on Nestlé’s official careers site. Listed as of November 5, 2026. Check that it is still open and apply there. [Apply on Nestlé’s careers site →](https://jobdetails.nestle.com/job/Cairo-CRC-Coffee-Specialist/1454346733/) [OpenNash Jobs](https://jobs.opennash.com/) / [Nestlé](https://jobs.opennash.com/companies/nestle/) / CRC Coffee Specialist ## Job description ### Job Title Nespresso Customer Service Specialist Position Snapshot Location: Cairo, Egypt Company: Nestlé Business Solutions Full-time/Hybrid mode Fluent in English (Level C1) ### About Us Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé — and iconic brands like Nespresso — to engage with millions of consumers worldwide. We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value — supporting the Customer Relationship Center (CRC) of the premium brand Nespresso — then this is your opportunity to join Nestlé Business Solutions (NBS) and be part of the Nespresso experience. At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any specific needs, count on us to adapt your position. ### Position Summary For our Nestlé Business Solutions, we are currently looking for a Customer Service Specialist to work the Nespresso brand. This professional will be responsible for all the front office contacts with customers. A Day in the Life of... Handle customer interactions exclusively through voice calls, delivering high-quality support across B2C channels. - Welcome customers and effectively identify their needs to provide tailored solutions. - Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression. - Prioritize first-contact resolution to enhance the customer experience and streamline service delivery. - Ensure effective complain management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement. - Advise customers and potential clients on our diverse range of products and services, fostering informed decision-making. - Spark customer interest by showcasing our complete product offerings and their benefits. ### What Will Make You Successful - 0-2 years of experience in a customer-engagement services (mandatory) - Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.) - Fluent in English (C1 level) - Excellent interpersonal and communication skills - Ability to multitask effectively - Positive mindset with a strong eagerness to learn and collaborate as a team player - Strong organizational and prioritization skills to excel in a fast-paced environment - Demonstrated work ethic and respectfulness. ### Position Summary A Day in the Life of... ### What Will Make You Successful - Fluent in English (C1 level) - Excellent interpersonal and communication skills - Ability to multitask effectively - Demonstrated work ethic and respectfulness. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Nov 5, 2026 - Last checked: Nov 5, 2026 - Listed for: Under a day - Location: Cairo, EG - Work arrangement: Hybrid[Apply on Nestlé’s careers site →](https://jobdetails.nestle.com/job/Cairo-CRC-Coffee-Specialist/1454346733/) ## Hiring at Nestlé - Open jobs: 2,907 - New in the last 7 days: After two weekly collections - Tracked since: Jul 16, 2026 [All Nestlé jobs](https://jobs.opennash.com/companies/nestle/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Nestlé ### [Collection Associate](https://jobs.opennash.com/companies/nestle/jobs/3e89c6e127fdac9853e4/) Cairo, EG ### [Consumer Engagement Associate](https://jobs.opennash.com/companies/nestle/jobs/a8798ee47901bba35899/) Cairo, EG ### [CRC Coffee Specialist l Call Center Agent French](https://jobs.opennash.com/companies/nestle/jobs/f3650f3fd7acc3b545c7/) Cairo, EG ### [Call Center Agent l CRC Coffee Specialist](https://jobs.opennash.com/companies/nestle/jobs/e54372288a11d985e0c1/) Cairo, EG ### [Contact Center Agent - Urdu Speaker](https://jobs.opennash.com/companies/nestle/jobs/2eb8699309d943796061/) Cairo, EG ## Similar jobs at other companies ### [crc ambassador](https://jobs.opennash.com/companies/richemont/jobs/49a20c3450498679cb08/) Richemont ### [CRC-Avacare](https://jobs.opennash.com/companies/iqvia/jobs/c1d5ff605b38a18cc4f9/) IQVIA · Shanghai, China ### [CRC/HN Specialist](https://jobs.opennash.com/companies/merck-kgaa-germany/jobs/6b169a9a4f50bd0b3ee4/) Merck KGaA, Darmstadt, Germany and its affiliates · Tokyo, Japan ### [CRC 1/2/Sr-Avacare](https://jobs.opennash.com/companies/iqvia/jobs/3b14f0cdc7e8857ae96d/) IQVIA OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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