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Nestlé · Cairo, EG

# Order Management Associate - Urdu Speaker

Cairo, EG Hybrid Executive & Management 

Listed on Nestlé’s official careers site. Listed as of November 5, 2026. Check that it is still open and apply there.
[Apply on Nestlé’s careers site →](https://jobdetails.nestle.com/job/Cairo-Order-Management-Associate-Urdu-Speaker/1451598333/)

[OpenNash Jobs](https://jobs.opennash.com/) / [Nestlé](https://jobs.opennash.com/companies/nestle/) / Order Management Associate - Urdu Speaker

## Job description

### Order Management Associate - Urdu Speaker Company

Nestlé Business Solutions Location: Cairo, Egypt Department: Order To Cash Hybrid

### POSITION SUMMARY

Joining Nestlé means becoming part of the world's largest food and beverage company. At our core, we are a people-driven organization committed to enhancing quality of life and contributing to a healthier future. The Order Management Associate is responsible for the end-to-end execution of Demand Capture, Order Fulfillment, and Billing activities, ensuring accuracy, timeliness, and compliance with Market and Global Service Level Agreements (SLAs).

The role supports a smooth order-to-cash process by managing customer orders, stock allocation, fulfillment exceptions, billing activities, returns, and refusals, while proactively addressing out-of-stock risks and customer needs. As a key operational point of contact for customers, the Order Management Associate works closely with cross-functional teams, including Demand & Supply Planning, Logistics, Center of Competence (CoC), Finance, and Customer Service, to ensure operational excellence, improve customer experience, and drive continuous improvement across the end-to-end Order-to-Cash (O2C) process.

A Day in the Life Demand Capture & Order Management Capture and process customer orders through manual and electronic channels within defined SLAs. Ensure accurate and timely order entry while minimizing errors, rework, and exceptions. Perform manual order entry when digital processing is not available and promptly report system-related issues. Collaborate with CoC and Master Data teams to resolve order capture issues within agreed timelines.

Monitor recurring order issues, identify root causes, and support corrective actions. Order Fulfillment & Stock Allocation Manage order fulfillment exceptions, including stock allocation, delivery delays, load optimization, carrier selection, and appointment scheduling. Execute stock allocation according to business priorities and Operational Demand & Supply Review requirements. Proactively identify out-of-stock risks and communicate appropriate mitigation plans to customers and internal stakeholders.

Utilize GLOBE functionalities to improve automation and reduce manual intervention. Use operational data and insights to anticipate risks, improve service levels, and minimize waste. Billing, Returns & Refusals Execute billing activities within agreed Market SLAs, ensuring accurate and timely invoicing. Resolve billing exceptions in collaboration with customers and internal stakeholders to prevent collection issues. Coordinate returns and refusals, ensuring the required approvals and documentation are completed according to market policies.

Identify solutions to minimize financial impact while maintaining strong customer relationships. Support the resolution of claims and deductions to ensure accurate customer account adjustments. Continuous Improvement & Customer Centricity Participate in NCE and operational review meetings and contribute to process improvement and standardization. Monitor service KPIs and provide insights during Daily Operational Reviews (DORs).

Maintain a customer-centric approach when managing operational issues and exceptions. Support continuous improvement initiatives aimed at reducing exceptions, increasing automation, and improving customer experience. Identify root causes of recurring issues and contribute to sustainable solutions across the end-to-end O2C process. What Will Make You Successful Bachelor’s degree in business/accounting or finance role. Fluent Urdu Speaker is a must. 1–2 yeas of relevant experience in Order Management, Supply Chain, Customer Service, Demand & Supply Planning, Distribution, Sales, or a related field.

Strong attention to detail and results orientation. Analytical mindset with structured problem-solving and root cause analysis skills. Ability to manage multiple priorities and work effectively in a fast-paced environment. Strong written and verbal communication skills with effective stakeholder management. High level of ownership, accountability, and self-discipline. Ability to identify and support process improvements. Strong customer focus with effective conflict-resolution and decision-making skills.

### POSITION SUMMARY

Strong attention to detail and results orientation. Ability to identify and support process improvements.

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 29, 2026
- Last checked: Nov 5, 2026
- Listed for: 7 days
- Location: Cairo, EG
- Work arrangement: Hybrid[Apply on Nestlé’s careers site →](https://jobdetails.nestle.com/job/Cairo-Order-Management-Associate-Urdu-Speaker/1451598333/)

## Hiring at Nestlé
- Open jobs: 2,907
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 16, 2026

[All Nestlé jobs](https://jobs.opennash.com/companies/nestle/) · [Weekly hiring report](/reports/hiring/)

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