[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Nestlé · Cairo, EG # Contact Center Agent - Urdu Speaker Cairo, EG Hybrid Customer Support Listed on Nestlé’s official careers site. Listed as of November 5, 2026. Check that it is still open and apply there. [Apply on Nestlé’s careers site →](https://jobdetails.nestle.com/job/Cairo-Contact-Center-Agent-Urdu-Speaker/1452383633/) [OpenNash Jobs](https://jobs.opennash.com/) / [Nestlé](https://jobs.opennash.com/companies/nestle/) / Contact Center Agent - Urdu Speaker ## Job description ### Contact Center Agent - Urdu Speaker Location NBS Cairo, Egypt Company: Nestlé Business Solutions (NBS) ### Department HRBS Hybrid ### Position Summary The Contact Center Agent is responsible for providing high-quality support to employees, vendors, and stakeholders by handling HRBS and Source-to-Pay (S2P Vendor Services) inquiries through multiple channels. The role ensures timely resolution of requests, adherence to Service Level Agreements (SLAs), and delivery of a consistent customer experience while supporting continuous process improvement. A Day in the Life Customer Support & Query Resolution Handle Tier 1 inquiries through multiple channels, including phone, email, chat, and self-service platforms. Provide accurate information on policies, procedures, request status, service offerings, KPIs, and SLAs related to HRBS and S2P Vendor Services. Investigate customer inquiries and ensure timely resolution or escalation when necessary. Route complex Tier 2 inquiries to the appropriate stakeholders after conducting initial analysis. Service Delivery Excellence Execute daily contact center activities in line with the Contact Center Support Model. Ensure all requests are managed within agreed service levels and quality standards. Identify and escalate process issues, risks, and system outages in a timely manner. Maintain accurate documentation of all customer interactions using the appropriate systems and templates. Knowledge Management Stay updated on process changes, policies, and service updates. Share new learnings, best practices, and process enhancements with team members. Contribute to maintaining knowledge articles and support documentation. Stakeholder Management Collaborate with HRBS Operational Teams, Vendor Services teams, and other stakeholders to ensure seamless issue resolution. Support effective communication between customers and internal teams. Continuous Improvement Participate in process reviews and service improvement initiatives. Identify opportunities to enhance customer experience, increase efficiency, and drive standardization across supported markets. Contribute to continuous improvement projects and operational excellence initiatives. What Will Make You Successful 0-2 year of experience in Customer Service, Contact Center, HR Services, Shared Services, or a related field. Fluency in Urdu (written and spoken). Strong communication and active listening skills. Customer-focused mindset with a high level of empathy and professionalism. Strong problem-solving and troubleshooting abilities. Ability to work effectively with CRM systems and multiple digital platforms. Strong organizational skills and attention to detail. Resilience and ability to perform in a fast-paced environment. Flexibility to work in shifts when required. Ability to meet service quality, productivity, and performance targets. ### Department HRBS Hybrid ### Position Summary Fluency in Urdu (written and spoken). Strong communication and active listening skills. Strong problem-solving and troubleshooting abilities. Strong organizational skills and attention to detail. Flexibility to work in shifts when required. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Nov 5, 2026 - Last checked: Nov 5, 2026 - Listed for: Under a day - Location: Cairo, EG - Work arrangement: Hybrid[Apply on Nestlé’s careers site →](https://jobdetails.nestle.com/job/Cairo-Contact-Center-Agent-Urdu-Speaker/1452383633/) ## Hiring at Nestlé - Open jobs: 2,907 - New in the last 7 days: After two weekly collections - Tracked since: Jul 16, 2026 [All Nestlé jobs](https://jobs.opennash.com/companies/nestle/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Nestlé ### [Contact Center Agent l Turkish Speaker](https://jobs.opennash.com/companies/nestle/jobs/d38f3f8e541d50a41775/) Cairo, EG ### [Customer Service Specialist - Dutch Speaker](https://jobs.opennash.com/companies/nestle/jobs/e45ff2b2a85d72a34b44/) Linda a Velha, PT ### [Customer Service Specialist - French Speaker](https://jobs.opennash.com/companies/nestle/jobs/91a9814d7a1873b49fd3/) Braga, PT ### [Customer Service Specialist - French Speaker](https://jobs.opennash.com/companies/nestle/jobs/80bc12caabd5afae82b5/) Linda a Velha, PT ### [Customer Service Specialist - Italian Speake](https://jobs.opennash.com/companies/nestle/jobs/bbab572b7aed9e0b5e5d/) Linda a Velha, PT ## Similar jobs at other companies ### [Clinical Specialist / Stroke Rater – Urdu Speaking](https://jobs.opennash.com/companies/iqvia/jobs/0d53dbcb9ac0d9ba1d8e/) IQVIA ### [Business Development Manager, New Business Sales, Apps (Urdu)](https://jobs.opennash.com/companies/alphabet/jobs/ae2718b7f9282583d487/) Alphabet · Singapore ### [Strategic Agency Manager (English, Urdu, Tagalog)](https://jobs.opennash.com/companies/alphabet/jobs/93c7bb2c3fc75f663ecb/) Alphabet · Singapore ### [Freelance- Translators/Linguists, English into Urdu](https://jobs.opennash.com/companies/iqvia/jobs/edc468c0e6be0010bd50/) IQVIA ### [Account Representative, Uber Eats, UK - South Asian Restaurant Specialist (Hindi/Urdu Speaker)](https://jobs.opennash.com/companies/uber/jobs/4511a4f7fdae5a2a5b6b/) Uber · London, United Kingdom [Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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