[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Nedbank · Durban, ZA # Service Specialist: PC & SBS Durban, ZA Listed on Nedbank’s official careers site. Listed as of November 9, 2026. Check that it is still open and apply there. [Apply on Nedbank’s careers site →](https://jobs.nedbank.co.za/job/Durban-Service-Specialist-PC-&-SBS/1453823333/) [OpenNash Jobs](https://jobs.opennash.com/) / [Nedbank](https://jobs.opennash.com/companies/nedbank/) / Service Specialist: PC & SBS ## Job description ### Job Classification REQ Number 148567 Closing Date: 10 November 2026 Location: Lalucia, Durban Job Family Sales and Service Career Stream Client Service Leadership Pipeline Manage Self: Technical (MST) ### Job Purpose To uncover, troubleshoot and solve client needs relating to bank systems, processes and technical constraints using digital and technical expertise in order to meet business goals with the intent to exceed client expectations. ### Job Responsibilities Client Engagement: Exceed client expectations by offering the right service and the right solution. Build and maintain long-standing relationships with clients by using digital and technical expertise toresolve escalated client problems. Foster mutual trust and confidence through providing expert client service. Educate clients and potential clients on how to subscribe and service their account on the Nedbankself-service platforms. Understand client needs through connecting and delivering financial solutions with care. Use expertise and relevant insights to solve client needs relating to self-service, features and digital functionality. ### Business Operations Prevent fraud, risks and losses by referring any occurrences outside of mandate or authentication procedure to relevant management. Ensures that technical issues relating to cash equipment and devices are resolved by logging calls with the IT help-desk. Assist Client Advisors and Client Support Specialists with complex queries and complaints. Manage the daily, weekly and monthly control activities. Manage and control branch cash within branch holding limits. Ensure the teller function, treasury and ATM's are in a balancing position. Manage and control forex cash and travel cards balancing and any takeovers of forex. Adhere to metrofiling processes and archiving of documentation. Authorise transactions and overrides outside of tellers and forex mandates. Manage Document Management Portal and Branch Admin Centre escalations. Action ARIBA system requests. Ensure branch and treasury cash management through following the correct take-over guidelines,monitoring teller cash limits, and ordering and sending off of bulk cash. ### Risk and Compliance Adhere to Nedbank security, operational and compliance procedures and policies. ### Nedbank Goals Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile. Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals. Essential Qualifications - NQF Level Advanced Diplomas/National 1st Degrees Preferred Qualification Advanced Certificate in Banking Services (NQFLevel 5), or higher qualification in finance, business or a related field ### Minimum Experience Level Minimum of 3 - 6 years expereince in retail or banking client service, with exposure to cash handling,banking system and second line problem resolution. Must have proven foreign exchange experience. Technical / Professional Knowledge Customer service principles Product Knowledge Relevant Nedbank policies and procedures Troubleshooting Problem solving skills Risk And Security Practice Governance, Risk and Controls Behavioural Competencies Building Customer Loyalty Technical/Professional Knowledge and Skills Decision Making Influencing Quality Orientation Adaptability Managing Work --------------------------------------------------------------------------------------- Please contact the Nedbank Recruiting Team at +27 860 555 566 ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Nov 9, 2026 - Last checked: Nov 9, 2026 - Listed for: Under a day - Location: Durban, ZA[Apply on Nedbank’s careers site →](https://jobs.nedbank.co.za/job/Durban-Service-Specialist-PC-&-SBS/1453823333/) ## Hiring at Nedbank - Open jobs: 44 - New in the last 7 days: After two weekly collections - Tracked since: Oct 12, 2026 [All Nedbank jobs](https://jobs.opennash.com/companies/nedbank/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Nedbank ### [Client Advisor](https://jobs.opennash.com/companies/nedbank/jobs/4f84938610283adaa044/) Durban, ZA ### [Relationship Manager: SBS](https://jobs.opennash.com/companies/nedbank/jobs/6e9faf51a3f66be31d75/) Durban, ZA ### [Client Advisor](https://jobs.opennash.com/companies/nedbank/jobs/2fa92b2bd4b397d1450d/) Hazyview, ZA ### [Client Advisor](https://jobs.opennash.com/companies/nedbank/jobs/47fe4654c0a28be01c4c/) Pretoria, ZA ## Similar jobs at other companies ### [Jr Analyst - Customer Service SBS](https://jobs.opennash.com/companies/waste-management/jobs/3a0b83d15fae73742167/) Waste Management · Indore, Madhya Pradesh, India ### [SBS Client Service South Operations Manager](https://jobs.opennash.com/companies/automatic-data-processing/jobs/cd2929f09f73e4458767/) Automatic Data Processing · Makati City, Metro Manila, Philippines ### [Account Manager, SBS Engage, GCS](https://jobs.opennash.com/companies/alphabet/jobs/f188af10c10229be0027/) Alphabet · Gurugram, Haryana, India ### [Customer Growth Associate, SBS Scaled, Google Customer Solutions (French, English)](https://jobs.opennash.com/companies/alphabet/jobs/1d62246dd81d75246f76/) Alphabet · Dublin, Ireland ### [Supervisor - SBS](https://jobs.opennash.com/companies/waste-management/jobs/e8e6e52044965ef7f136/) Waste Management · Indore, Madhya Pradesh, India OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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