[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All National Grid jobs](https://jobs.opennash.com/companies/national-grid/) · [Search jobs](/search/) National Grid · Albany, NY # Consumer Representative A (Residential Connections) Albany, NY, US Listed on National Grid’s official careers site. Posted October 9, 2026. Check that it is still open and apply there. [Apply on National Grid’s careers site →](https://jobs-ats.nationalgrid.com/job/Albany-Consumer-Representative-A-%28Residential-Connections%29-NY-12204/1438783300/) [OpenNash Jobs](https://jobs.opennash.com/) / [National Grid](https://jobs.opennash.com/companies/national-grid/) / Consumer Representative A (Residential Connections) ## Job description About us ### Job Purpose Job Responsibilities: Under general supervision in the Electric Connections Department, to develop knowledge of, become familiar with, and assist in: the fulfilment of residential customer applications for new and upgraded electric service requests, general inquiries and special service requests in accordance with the Company’s tariff, the active management of customer requests throughout the Company’s end-to-end electric service delivery process in a manner that will meet or exceed customer expectations. As proficiency progressively increases, perform such duties as: - Act as the customer or trade ally’s primary point of contact for assigned electric customer requests - Respond timely and effectively to customers, trade ally’s and other business units to resolve issues and ensure actions and orders are fulfilled and delivered against service level agreements - Actively monitor and maintain work queues and review customer documentation for completeness, in accordance with Company and Department policies, procedures and service level agreements - Determine applicable tariff rules for assessing customer rates and cost responsibility; and prepare flat rate Contribution in Aid of Construction (“CIAC”) estimates and reconciliations - Coordinate and deliver electric service request agreements, tariff forms and associated non-utility billing estimate quotations and reconciliation invoices - Effectively communicate Company expectations, including but not limited to customer submittal requirements, easement requirements, construction payment responsibilities and estimated design, engineering and construction schedule timeframes - Comply with all Company, Function, and Departmental Policies and Procedures Job Qualifications: - Associate’s Degree in business, management, engineering, project management, technology or other related discipline; or at least 2 years of experience in a customer support role (electrical distribution customer, design, project management construction roles preferred) - Acceptable working knowledge of elements of polyphase electrical theory. The Company may require that the applicant demonstrate (via testing) that the employee does, in fact, possess the required level of knowledge - Ability to effectively communicate in writing and verbally before groups - Must maintain strong organizational skills and ability to track and maintain multiple tasks, determine priorities, follow procedures, and meet deadlines - Ability to take personal responsibility for correcting problems promptly - May be required to provide and use personal transportation subject to reimbursement on a mileage basis, in which case the employee will be required to furnish evidence of automobile insurance coverage deemed satisfactory by the Company, and meet all Company requirements for driving at work More Information Hourly Rate: $40.62 National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship. Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union. National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144. National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans. Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all. ## At a glance - Posted by the employer: Oct 9, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 11, 2026 - Listed for: 2 days - Location: Albany, NY, US[Apply on National Grid’s careers site →](https://jobs-ats.nationalgrid.com/job/Albany-Consumer-Representative-A-%28Residential-Connections%29-NY-12204/1438783300/) ## More jobs at National Grid ### [Engineer, Gas Distribution Design Engineering](https://jobs.opennash.com/companies/national-grid/jobs/6221a6367ea2fbf8e3d2/) Albany, NY, US ### [Fleet Technician A (C Vacancy) (2)](https://jobs.opennash.com/companies/national-grid/jobs/d7a5dd518bd9653f6893/) Albany, NY, US ### [Office Technician A](https://jobs.opennash.com/companies/national-grid/jobs/cce13f834f3b71b4abc6/) Albany, NY, US ### [Relay Technician](https://jobs.opennash.com/companies/national-grid/jobs/a4814a7ce0c59ad13c8f/) Albany, NY, US ### [Advocate, Customer Contact](https://jobs.opennash.com/companies/national-grid/jobs/f9a93d75cfe37c1ce8e5/) Northboro, MA, US ## Similar jobs at other companies ### [Sales Representative, Residential Repaint](https://jobs.opennash.com/companies/sherwin-williams/jobs/7aa52e4d1cdcc46a9ad7/) Sherwin-Williams · Henderson, NV, United States ### [Sales Representative, Residential Repaint - Territory 75R685](https://jobs.opennash.com/companies/sherwin-williams/jobs/87d367529b91331e196a/) Sherwin-Williams · Springfield, OR, United States ### [Sr Mgr Consumer Connections Intl](https://jobs.opennash.com/companies/hershey/jobs/e1a8d26e810eafb9a94b/) The Hershey Company · New York, NY, US ### [Representative, Care Connections Member Advocate - Must Be Bilingual in Spanish (Onsite in Long Beach, CA)](https://jobs.opennash.com/companies/molina-healthcare/jobs/e68d61386d081b7c7c55/) Molina Healthcare · Long Beach, CA, United States ### [Consumer Residential Lending Specialist (Bilingual)](https://jobs.opennash.com/companies/cullen-frost-bankers/jobs/5d9495bd398b0beaaf66/) Cullen/Frost Bankers · San Antonio, TX - SW Military OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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