[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All NAB - National Australia Bank jobs](https://jobs.opennash.com/companies/national-australia-bank/) · [Search jobs](/search/) NAB - National Australia Bank # Analyst- HR Operations WeWork-Cinnabar Hills, Embassy Golf links Business Park, Challaghatta, Bengaluru, IND HR & Recruiting Listed on NAB - National Australia Bank’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on NAB - National Australia Bank’s careers site →](https://nab.wd3.myworkdayjobs.com/NAB_Careers/job/WeWork-Cinnabar-Hills--Embassy-Golf-links-Business-Park-Off-Intermediate-Ring-Rd-Challaghatta-Bengaluru-IND/Analyst--HR-Operations_JR121654) [OpenNash Jobs](https://jobs.opennash.com/) / [NAB - National Australia Bank](https://jobs.opennash.com/companies/national-australia-bank/) / Analyst- HR Operations ## Job description ### Job Title Analyst- HR Operations Work Type: Permanent Location: Embassy Park - Bengaluru It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries. Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career. NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues. At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities. Essential capabilities - Strong knowledge of HR policies and procedures. - Proficiency in ServiceNow HR Service Delivery modules. - Excellent communication and problem-solving skills. - Ability to work in a fast-paced, service-oriented environment. - Exposure to systems like Workday, ADP - Experience in driving automation and process simplification projects. - Knowledge on maintenance of Knowledge articles on ServiceNow. - Should be adept at writing and reviewing P&C Operations related SoPs - Strong knowledge of HR policies and procedures. - Proficiency in ServiceNow HR Service Delivery modules. - Excellent communication and problem-solving skills. - Exposure to systems like Workday, ADP - Should be adept at writing and reviewing P&C Operations related ### SoPs Experience - Worked in a high volume/complex contact centre/operations environment - Prior experience of working on HR Helpdesks - Prior experience of working on ServiceNow - Strong awareness of query audit framework and SoP creation process ### Qualification Requirements - Graduation - Business/Human Resources (Preferred) - 6-10 years of relevant experience ### Key Accountabilities - Serve as the primary contact for employee HR queries via Tier 1 helpdesk channels. Creating SoPs for P&C Ops - Evaluating colleague responses basis predefined query evaluation framework. - Provide accurate and timely responses on HR policies, procedures, and systems. - Utilize ServiceNow to manage, track, and resolve cases efficiently. Ensure compliance with data privacy and HR governance standards. - Escalate complex or sensitive issues to Tier 2 or specialist teams promptly. - Maintain high levels of customer satisfaction through proactive communication and empathy. - Identify recurring issues and recommend process improvements. - Support HR initiatives and contribute to knowledge base updates for self-service. A diverse and inclusive workplace works better for everyone: Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be. ### More focus on you We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities Join NAB India: This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities To know more about us please click here To know more about NAB Global Innovation Centres please click here We’re on LinkedIn: NAB Innovation Centre India ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 7 days - Location: WeWork-Cinnabar Hills, Embassy Golf links Business Park, Challaghatta, Bengaluru, IND[Apply on NAB - National Australia Bank’s careers site →](https://nab.wd3.myworkdayjobs.com/NAB_Careers/job/WeWork-Cinnabar-Hills--Embassy-Golf-links-Business-Park-Off-Intermediate-Ring-Rd-Challaghatta-Bengaluru-IND/Analyst--HR-Operations_JR121654) ## More jobs at NAB - National Australia Bank ### [Consultant I](https://jobs.opennash.com/companies/national-australia-bank/jobs/2ba5011812660703bff3/) WeWork-Cinnabar Hills, Embassy Golf links Business Park, Challaghatta, Bengaluru, IND ### [Senior Vice President](https://jobs.opennash.com/companies/national-australia-bank/jobs/7cbe41349a153d09cf61/) WeWork-Cinnabar Hills, Embassy Golf links Business Park, Challaghatta, Bengaluru, IND ### [Vice President](https://jobs.opennash.com/companies/national-australia-bank/jobs/2958cbdb3edde34633ca/) WeWork-Cinnabar Hills, Embassy Golf links Business Park, Challaghatta, Bengaluru, IND ### [Vice President- Project Manager](https://jobs.opennash.com/companies/national-australia-bank/jobs/072a87d6fe890e1fdd03/) WeWork-Cinnabar Hills, Embassy Golf links Business Park, Challaghatta, Bengaluru, IND ### [Consultant, Talent Acquisition (Executive Hiring)](https://jobs.opennash.com/companies/national-australia-bank/jobs/ccf1c15181e5ccc8e5ea/) Thu Duc, Ho Chi Minh City, VNM ## Similar jobs at other companies ### [Cash Operations Analyst](https://jobs.opennash.com/companies/jpmorganchase/jobs/6f60d68856722ead5c59/) JPMorganChase · Taipei, Taiwan ### [Asia Physical Commodities Operations Analyst](https://jobs.opennash.com/companies/jpmorganchase/jobs/8c2c61d65da38fe18ce7/) JPMorganChase · Singapore ### [Associate Billing Operations Analyst](https://jobs.opennash.com/companies/ntt/jobs/763381ad31fbb4339d85/) NTT · Bangkok, Thailand ### [rfbo operations analyst](https://jobs.opennash.com/companies/richemont/jobs/495b3bff5080911504d0/) Richemont ### [Analyst, Content Operations](https://jobs.opennash.com/companies/autozone/jobs/cce0f9ef159d52976e2a/) AutoZone · Chihuahua, CHIH, Mexico OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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