[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All M&T Bank jobs](https://jobs.opennash.com/companies/mt-bank/) · [Search jobs](/search/) M&T Bank · Buffalo, NY # Operations Associate (Document Custody Release Team) Buffalo, NY $18.68 - $31.14 Hour Operations Listed on M&T Bank’s official careers site. Posted October 1, 2026. Check that it is still open and apply there. [Apply on M&T Bank’s careers site →](https://mtb.wd5.myworkdayjobs.com/MTB/job/Buffalo-NY/Operations-Associate--Document-Custody-Release-Team-_R90557) [OpenNash Jobs](https://jobs.opennash.com/) / [M&T Bank](https://jobs.opennash.com/companies/mt-bank/) / Operations Associate (Document Custody Release Team) ## Job description ### Overview We are seeking a detail‑oriented, motivated Operations Associate to join our Document Custody team supporting institutional clients. In this role, you’ll help manage, verify, and release mortgage and select non‑mortgage documents that are stored in our secure facility and requested by clients or successor custodians. This is an entry‑level, office‑based operations role ideal for candidates who enjoy working with processes, documentation, and accuracy – and who are interested in growing their career within a structured financial services environment. The team provides hands‑on training, clear expectations, and strong internal mobility for high performers. ### What You’ll Do - Review and verify physical and electronic mortgage and non‑mortgage documents received from institutional clients Confirm that correct documentation and authorized signatures are present, following established custodial agreements and review guidelines Match document information to data housed in an internal document tracking system and update records as files move through the process - Process document release requests by: Verifying the request details, coordinating with the internal vault team to retrieve files, confirming retrieved documents are accurate and complete, and routing approved documents to the mail team for secure shipment - Document and update any exceptions or discrepancies identified during review - Work from a daily queue, with an expected volume of approximately 5-10 requests per day - Adhere to company risk, regulatory, and internal control standards, escalating issues when appropriate - Support a collaborative team environment that reflects the company’s values and commitment to belonging A Day in the Role: You’ll start your day working from a queue of document requests submitted by institutional clients. Most of your time will be spent reviewing documentation, validating details in internal systems, and coordinating with internal partners such as the vault and mail teams. The work is steady, process‑driven, and accuracy‑focused. You’ll receive structured training during your first six weeks, including support from designated trainers and teammates within a close‑knit 12‑person team. ### Education and Experience Required: Associate’s degree, or two years of prior work experience Preferred: Comfort working in an office or operational environment (customer service, retail, administrative, or clerical experience is welcome) Basic computer proficiency, including daily use of email and internal systems - Strong attention to detail and ability to follow defined procedures Prior customer service or office experience (e.g., retail cashiering, call centers, administrative support) Basic Excel skills and experience working with spreadsheets Clear written and verbal communication skills - Strong organizational and time‑management abilities - Ability to work under deadlines while maintaining accuracy Motivated, ambitious mindset with interest in career growth (team members often advance quickly) ### Physical Requirements Ability to lift, push, or pull up to 30-50 pounds Work Model/Office Location: This is a 100% onsite position requiring five days in office per week Eligible candidates must live within commuting distance to 693 Seneca Street, Buffalo, NY 14210 Required Availability: Monday-Friday, 8:30am-5:00pm Why Join the Team: Structured training program with hands‑on support Clear performance expectations and manageable daily volume Opportunities for advancement within the team and broader organization Stable, process‑driven role within a regulated and respected financial institution M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. ### Location Buffalo, New York, United States of America ## At a glance - Posted by the employer: Oct 1, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 17 days - Location: Buffalo, NY - Pay: $18.68 - $31.14 Hour[Apply on M&T Bank’s careers site →](https://mtb.wd5.myworkdayjobs.com/MTB/job/Buffalo-NY/Operations-Associate--Document-Custody-Release-Team-_R90557) ## More jobs at M&T Bank ### [Business Systems Analyst III - Product & Pricing](https://jobs.opennash.com/companies/mt-bank/jobs/990f6942393d10fb8f3a/) Buffalo, NY ### [Desktop Engineer – SCCM & Endpoint Systems](https://jobs.opennash.com/companies/mt-bank/jobs/9613a9c02cd7dc0c0d3f/) Buffalo, NY ### [Engineering Manager](https://jobs.opennash.com/companies/mt-bank/jobs/1629e4bec01a280b39ce/) Buffalo, NY ### [Engineering Manager (NOTA)](https://jobs.opennash.com/companies/mt-bank/jobs/a37505495bf2b977d760/) Buffalo, NY ### [Engineering Senior Manager, Anti-Money Laundering (AML) Technologies](https://jobs.opennash.com/companies/mt-bank/jobs/c98dd8a249c0a21ca279/) Buffalo, NY ## Similar jobs at other companies ### [Document and Business Solutions Operations Supervisor](https://jobs.opennash.com/companies/jpmorganchase/jobs/41a198d7830ad30323ac/) JPMorganChase · New York, NY, United States ### [Sample Custody Specialist](https://jobs.opennash.com/companies/sgs/jobs/820f026110418e7b5d5f/) SGS · Wilmington, NC, United States ### [Document Control Support](https://jobs.opennash.com/companies/sanmina-sci/jobs/7a9552a958edee95e973/) Sanmina-SCI · United States ### [Release Train Engineer](https://jobs.opennash.com/companies/genuine-parts/jobs/0fe39572418cae94d268/) Genuine Parts · Birmingham, AL ### [Policy Document Specialist](https://jobs.opennash.com/companies/general-dynamics/jobs/f4c46079ff1bc881ce36/) General Dynamics · Marion, IN, US OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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