[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Molina Healthcare jobs](https://jobs.opennash.com/companies/molina-healthcare/) · [Search jobs](/search/) Molina Healthcare · Louisville, KY # Representative, Support Center (Bilingual English/Spanish): Overview Louisville, KY, United States Healthcare & Clinical Listed on Molina Healthcare’s official careers site. Posted September 22, 2026. Check that it is still open and apply there. [Apply on Molina Healthcare’s careers site →](https://hckd.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2039180) [OpenNash Jobs](https://jobs.opennash.com/) / [Molina Healthcare](https://jobs.opennash.com/companies/molina-healthcare/) / Representative, Support Center (Bilingual English/Spanish): Overview ## Job description ### Job Summary Provides level I support center customer service excellence to meet the needs of Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values. Provides product and service information, and identifies opportunities to improve the member and provider experience. ### Essential Job Duties - Provides service support to members and/or providers using one or more support center communication channels serving multiple states and/or products including but not limited to: phone, chat and email, in addition to other administrative off phone duties supporting Medicaid, Medicare and/or Marketplace lines of business. - Conducts various surveys related to health assessments and member/provider satisfaction. - Accurately documents pertinent details related to member or provider inquiries. - Works regularly scheduled shifts within Molina hours of operation, follows protocol related to scheduled lunches and breaks, and accommodates overtime and/or weekends as needed. - Demonstrates ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations. - Listens attentively, captures relevant information, and identifies member or provider inquiries and concerns. - Meets or exceeds individual performance goals established for the position in the areas of: call quality, attendance, adherence and other support center objectives. - Proactively engages and collaborates with various internal/external stakeholders. - Demonstrates personal responsibility and accountability by taking ownership of real-time solutioning and timely member and/or provider follow-up. - Supports provider needs related to inquiries and assistance involving member eligibility and covered benefits, provider portal, and status of submitted claims. ### Required Qualifications - Up to 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience. - Customer service skills. - Data processing experience. - Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs. - Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA). - Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers. - Effective verbal and written communication skills. - Basic proficiency in Microsoft Office suite and applicable software programs. ### Systems training/experience for the following - Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. - Call center experience. - Managed care/health care experience. #PJCC3 #LI-AC1 To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V ## At a glance - Posted by the employer: Sep 22, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 26 days - Location: Louisville, KY, United States[Apply on Molina Healthcare’s careers site →](https://hckd.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2039180) ## More jobs at Molina Healthcare ### [Community Connector (In Field Travel) - Jefferson County, KY ONLY](https://jobs.opennash.com/companies/molina-healthcare/jobs/d1fa8a1c746caee85c5c/) Louisville, KY, United States ### [Senior Specialist, Health Plan Provider Engagement (Remote in KY)](https://jobs.opennash.com/companies/molina-healthcare/jobs/8fa7694f9c809fc0b0b4/) Louisville, KY, United States ### [Associate Analyst, Provider Configuration](https://jobs.opennash.com/companies/molina-healthcare/jobs/8536d4cf5ecef9181415/) United States ### [Associate Representative, Health Plan Provider Relations-NY City](https://jobs.opennash.com/companies/molina-healthcare/jobs/f386172bfaacaf413d7e/) New York, NY, United States ### [Care Manager](https://jobs.opennash.com/companies/molina-healthcare/jobs/41373827bdd777441008/) Long Beach, CA, United States ## Similar jobs at other companies ### [Bilingual Customer Service Representative](https://jobs.opennash.com/companies/waste-connections/jobs/82be57b054096203708e/) Waste Connections · Alvin, Texas, United States of America ### [Bilingual Spanish Call Center Representative](https://jobs.opennash.com/companies/echostar/jobs/b94d535c240a5cdf75f5/) Echostar · Tulsa, Oklahoma ### [Associate Banker, 30 Hours, Weston, FL - Weston Town Center Branch (Bilingual English and Spanish Required)](https://jobs.opennash.com/companies/jpmorganchase/jobs/b6008be1bf9fa9e5fceb/) JPMorganChase · Weston, FL, United States ### [Distribution Center Recycling Support](https://jobs.opennash.com/companies/fastenal/jobs/2d31474dd89ef57c57c6/) Fastenal · Winona, MN ### [Inside Sales Support Representative - Bilingual French](https://jobs.opennash.com/companies/idexx-laboratories/jobs/d52409fa8ec4bf4840bd/) IDEXX Laboratories · Virtual United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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