[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Mizuho Financial jobs](https://jobs.opennash.com/companies/mizuho-financial/) · [Search jobs](/search/) Mizuho Financial · New York, NY # Vice President, Customer Support Team Lead New York, NY Full-time Executive $110,000 - $160,000 Customer Support Listed on Mizuho Financial’s official careers site. Posted September 29, 2026. Check that it is still open and apply there. [Apply on Mizuho Financial’s careers site →](https://mizuho.wd1.myworkdayjobs.com/mizuhoamericas/job/New-York-NY-1271-AOA6th-Ave/Vice-President--Customer-Support-Team-Lead_R7404) [OpenNash Jobs](https://jobs.opennash.com/) / [Mizuho Financial](https://jobs.opennash.com/companies/mizuho-financial/) / Vice President, Customer Support Team Lead ## Job description ### Department Global Transaction Banking Division Americas Function: Client Experience - Customer Support General Department Description Global Transaction Banking Division Americas provides transaction banking solutions across payments and collections, cash and liquidity management, trade finance, supply chain finance, commercial card, receivables finance, and related treasury capabilities. The division serves corporate clients across the Americas and works closely with Coverage, Product, Technology, Operations, Risk, and Mizuho’s global network. ### Summary The Vice President, Customer Support Team Lead leads the Customer Support team and day-to-day technical and operational support for clients using transaction banking products and online channels. The role manages service delivery, client training, inquiry and escalation handling, incident coordination, reporting, controls, workload distribution, and continuous improvement, partnering across Client Experience, Product, Operations, Technology, Sales, Risk, and other stakeholders to deliver timely and consistent client outcomes. ### Principal Duties and Responsibilities Service leadership: Manage inquiry volumes, open cases, training requests, escalations, recurring issues, workload allocation, and service delivery against agreed standards. ### Client support and training Oversee accurate and timely support, demonstrations, onboarding assistance, and client communications for applicable online channels and services. ### Incident and escalation management Lead coordination during service disruptions, operational incidents, suspected fraud matters, and complex client issues; ensure clear status, action, and resolution communications. ### Reporting and improvement Monitor case aging, response quality, recurring issues, and client reports; sponsor root-cause analysis, standardization, automation, and service-improvement actions. ### Risk and controls Maintain effective procedures, evidence, access-administration controls, records, escalation protocols, and timely remediation of identified issues. ### Team leadership Set priorities and individual objectives, coach team members, review quality, manage capacity, and support performance and development discussions. ### Qualifications Education: Bachelor’s degree or equivalent relevant education required. ### Professional Experience At least seven years of relevant transaction banking client service, treasury services, cash management operations, implementation, onboarding, or related financial-services experience, including demonstrated team leadership. ### Product Knowledge Strong working knowledge across transaction banking products, including cash management, payments, collections, liquidity, deposits, trade finance, commercial card, digital channels, account services, and client onboarding Leadership: Demonstrated experience managing client-service professionals, allocating work, coaching team members, and handling complex corporate-client escalations. ### Skills Strong client communication, judgment, prioritization, analytical, problem-solving, conflict-resolution, and cross-functional coordination skills. ### Technology Proficiency in Microsoft 365 and familiarity with service, case-management, reporting, and channel-support tools. ### Language English and Japanese required. ### Travel Ability to travel as required based on client, business, and stakeholder needs. ### Preferred Qualifications Experience supporting large corporate or multinational clients; experience with client-service or case-management technology, digital-channel administration, payment investigations, process improvement, or user acceptance testing; and a relevant treasury or payments certification. Work Location This role is based in New York, NY. Work arrangement expectations will be determined in accordance with applicable policies and business needs The expected base salary ranges from $110,000 - $160,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, including Medical, Dental and 401K plans, successful candidates are also eligible to receive a discretionary bonus. Greenhill & Co., Inc., part of Mizuho Americas, is focused on providing financial advice on significant mergers, acquisitions, restructurings, financings and capital raising to corporations, partnerships, institutions and governments globally. It acts on behalf of clients throughout the world from its offices in the Americas, EMEA, and APAC. ## At a glance - Posted by the employer: Sep 29, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 20 days - Location: New York, NY - Employment type: Full-time - Pay: $110,000 - $160,000[Apply on Mizuho Financial’s careers site →](https://mizuho.wd1.myworkdayjobs.com/mizuhoamericas/job/New-York-NY-1271-AOA6th-Ave/Vice-President--Customer-Support-Team-Lead_R7404) ## More jobs at Mizuho Financial ### [AVP - Financial Planning & Analysis (supporting Markets business)](https://jobs.opennash.com/companies/mizuho-financial/jobs/0f151f7c77f9a7bd4f79/) New York, NY ### [AVP - IT Management Reporting](https://jobs.opennash.com/companies/mizuho-financial/jobs/b2da3b010ab0f6b62979/) New York, NY ### [AVP - Workforce Planning (FP&A)](https://jobs.opennash.com/companies/mizuho-financial/jobs/87695089c45f1be3b08d/) New York, NY ### [Associate, Cash Channel Product Management](https://jobs.opennash.com/companies/mizuho-financial/jobs/782a219a7cabb66c5d35/) New York, NY ### [Associate, GTB (Global Transaction Banking) Advisory](https://jobs.opennash.com/companies/mizuho-financial/jobs/73c58f4f16c5c2445054/) New York, NY ## Similar jobs at other companies ### [Assistant Vice President, Supplier Engagement Support Manager](https://jobs.opennash.com/companies/hsbc-holdings/jobs/ca7b0a07f5c2e950df3c/) HSBC Holdings · New York, United States ### [Vice President, Product Manager – Customer Growth and Relevance, Chase Travel](https://jobs.opennash.com/companies/jpmorganchase/jobs/85eb97e2a50e84d9a43c/) JPMorganChase · New York, NY, United States ### [Vice President, U.S. Army Business Development & Strategic Customer Relationship Management](https://jobs.opennash.com/companies/bae-systems/jobs/d720dcf16f2fa169a2ca/) BAE Systems · Falls Church, Virginia, United States ### [Analytics Solutions - Vice President](https://jobs.opennash.com/companies/jpmorganchase/jobs/7bee5011dde4ccedcfd1/) JPMorganChase · Chicago, IL, United States ### [Vice President, Product & Supplier Quality (Medical)](https://jobs.opennash.com/companies/cardinal-health/jobs/bfec466bc91d0beb33a1/) Cardinal Health · International OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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