[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Millicom International jobs](https://jobs.opennash.com/companies/millicom-international/) · [Search jobs](/search/) Millicom International # Customer Experience Performance Specialist Full-time Listed on Millicom International’s official careers site. Posted October 14, 2026. Check that it is still open and apply there. [Apply on Millicom International’s careers site →](https://tigo.wd103.myworkdayjobs.com/tigocareers/job/Oficinas-Plaza-Tigo-4to-Nivel-Torre-2/Customer-Experience-Performance-Specialist_R135532-1) [OpenNash Jobs](https://jobs.opennash.com/) / [Millicom International](https://jobs.opennash.com/companies/millicom-international/) / Customer Experience Performance Specialist ## Job description Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you! We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do. Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity, come and be part of Sangre Tigo! Apply right now! ### Customer Experience Performance Specialist Función principal Responsable de asegurar que los journeys críticos de nuestros clientes sean medidos, gestionados y continuamente transformados, identificando y eliminando pain points y liderando el rediseño de procesos para construir experiencias más simples, eficientes y centradas en el cliente. Asimismo liderar la gestión y transformación de los principales Customer Journeys de la compañía, asegurando una experiencia consistente, simple y centrada en el cliente. ### Requisitos Licenciatura en Administración, Ingeniería, Marketing, Economía, CX o carreras afines. Deseable formación en Customer Experience, Design Thinking, Lean, Six Sigma o Process Management. Experiencia en Customer Experience, Journey Management, Process Improvement, Business Transformation u Operaciones. Experiencia liderando proyectos transversales. Experiencia trabajando con indicadores y análisis de datos. Deseable experiencia en telecomunicaciones, Contact Center o industrias con alto volumen de clientes. ### Conocimientos específicos Medir y gestionar la experiencia de los clientes a lo largo de los journeys clave. Identificar, priorizar y reducir pain points que generan fricción. Monitorear indicadores de experiencia, satisfacción y desempeño de cada journey. Traducir la voz del cliente en oportunidades concretas de mejora. ### Competencias y Habilidades Pensamiento estratégico y analítico. Orientación al cliente. Capacidad para convertir datos en acciones. Influencia y manejo de stakeholders. Gestión de proyectos. Resolución de problemas. Comunicación ejecutiva. Orientación a resultados. Capacidad para desafiar procesos existentes y proponer nuevas formas de hacer las cosas. Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. ## At a glance - Posted by the employer: Oct 14, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 4 days - Employment type: Full-time[Apply on Millicom International’s careers site →](https://tigo.wd103.myworkdayjobs.com/tigocareers/job/Oficinas-Plaza-Tigo-4to-Nivel-Torre-2/Customer-Experience-Performance-Specialist_R135532-1) ## More jobs at Millicom International ### [Analista Senior DE Compras Comerciales](https://jobs.opennash.com/companies/millicom-international/jobs/25cd5a937118208d017d/) Santa Cruz, Bolivia ### [Anfitrion EN Tiendas](https://jobs.opennash.com/companies/millicom-international/jobs/0fa92284366a1595ddb1/) El Alto, Bolivia ### [Asesor DE Tiendas Central](https://jobs.opennash.com/companies/millicom-international/jobs/1fc46ee3dd693de95bce/) ### [Agente De Televentas](https://jobs.opennash.com/companies/millicom-international/jobs/d3adc50bf3a22e6a31e9/) Panamá, Panama ### [Analista de Tesorería](https://jobs.opennash.com/companies/millicom-international/jobs/37415772ac869d197687/) Managua, Nicaragua ## Similar jobs at other companies ### [Gerente de Performance, MIS & Customer Insights (Customer Experience)](https://jobs.opennash.com/companies/experian/jobs/31f68d5cb47809aaa6a1/) Experian · São Paulo, Brazil ### [Senior Performance Analyst- Customer, Rider, Partner Experience [Customer Service]](https://jobs.opennash.com/companies/delivery-hero/jobs/d25d807f36cf52a3a57e/) Delivery Hero · Barcelona, CT, Spain ### [Customer Experience Specialist](https://jobs.opennash.com/companies/ageas/jobs/4e501bb8bd82eb18ee34/) Ageas ### [Customer Experience Engineer II](https://jobs.opennash.com/companies/microsoft/jobs/fd19e163ea4134f60b6b/) Microsoft · India, Karnataka, Bangalore ### [Senior Customer Experience Engineer](https://jobs.opennash.com/companies/microsoft/jobs/1b4c57fde7e569c7905d/) Microsoft · India, Karnataka, Bangalore OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)