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Microsoft · Mexico City, México

# Technical Support Engineering Manager

Mexico City, México Manager or lead Operations 

Listed on Microsoft’s official careers site. Posted October 1, 2026. Check that it is still open and apply there.
[Apply on Microsoft’s careers site →](https://apply.careers.microsoft.com/careers/job/1970393556873381)

[OpenNash Jobs](https://jobs.opennash.com/) / [Microsoft](https://jobs.opennash.com/companies/microsoft/) / Technical Support Engineering Manager

## Job description

### People Management

You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people.

### Response and Resolution

You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks.

### Readiness

You ensure your team has the technical skills required to provide a great customer experience.

### Product/Process Improvement

You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools.

### Business Integration

You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of operational excellence, delivery management, account management, sales, or vendor management experience 1+ year(s) of experience of managing people.

## At a glance
- Posted by the employer: Oct 1, 2026
- First seen by OpenNash: Jul 10, 2026
- Last checked: Oct 18, 2026
- Listed for: 100 days
- Location: Mexico City, México[Apply on Microsoft’s careers site →](https://apply.careers.microsoft.com/careers/job/1970393556873381)

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### [Entry Level Technical Support Engineer](https://jobs.opennash.com/companies/microsoft/jobs/5bd483d1bcd15ebb41c3/)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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