[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Microsoft # Technical Support Engineer United States, North Carolina, Charlotte, Washington, Redmond, Texas, Las Colinas, North Dakota, Fargo Operations Listed on Microsoft’s official careers site. Posted October 22, 2026. Check that it is still open and apply there. [Apply on Microsoft’s careers site →](https://apply.careers.microsoft.com/careers/job/1970393556924490) [OpenNash Jobs](https://jobs.opennash.com/) / [Microsoft](https://jobs.opennash.com/companies/microsoft/) / Technical Support Engineer ## Job description Response & Resolution (under ambiguity) Own, triage, and drive resolution of customer cases on newly launched products where established documentation, tooling, and precedent may not yet exist. Engage customers, including those who ask deep technical questions that are still being answered, with composure, honesty, and a clear action plan. Set and manage expectations explicitly when an answer is not yet known, and own the path to getting it. Reconstruct product behavior from first principles using logs, traces, repro environments, and transferable platform knowledge when product-specific guidance is unavailable. Recognize the limits of current knowledge and escalate to the appropriate engineering team with a crisp, well-scoped problem statement rather than a raw handoff. Reproduction-Driven Investigation Default to reproducing customer-reported issues in your own environment rather than relying on description alone. Build the repro, confirm the failure, and understand the root cause before escalating. Independently research, experiment, and self-teach to close knowledge gaps. Draw from product behavior, telemetry, and hands-on testing instead of waiting for formal documentation. Convert hard-won, real-time learning into durable readiness assets: knowledge-base, troubleshooting guides, triage playbooks, brown-bag sessions, and onboarding content for the broader support population. Mentor and brief standard support engineers as a product matures and transitions out of “frontier” status into steady-state support. Contribute to the team's readiness strategy and to feedback loops that improve supportability of future launches. Customer & Stakeholder Management Act as advisor to customers on cases that may be technically complex or visible due to a product's newness. Keep customers continuously informed of status and next steps, especially when resolution depends on further investigation. Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) of technical support, technical consulting experience, or information technology experience OR equivalent experience. These requirements include, but are not limited to the following specialized security screenings: Citizenship verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport. Bachelor's Degree in Computer Science, Information Technology, or related field AND 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience. Industry IT-Based Certifications (e.g. Comp-TIA, CCNA, ISC2) Experience in customer service. ## At a glance - Posted by the employer: Oct 22, 2026 - First seen by OpenNash: Jul 10, 2026 - Last checked: Nov 1, 2026 - Listed for: 114 days - Location: United States, North Carolina, Charlotte, Washington, Redmond, Texas, Las Colinas, North Dakota, Fargo[Apply on Microsoft’s careers site →](https://apply.careers.microsoft.com/careers/job/1970393556924490) ## Hiring at Microsoft - Open jobs: 2,199 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Microsoft jobs](https://jobs.opennash.com/companies/microsoft/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Microsoft ### [AI Business Process - Solution Area Specialist](https://jobs.opennash.com/companies/microsoft/jobs/2f1525f0a9e696fe9040/) Australia, New South Wales, Sydney ### [AI Business Process GTM Manager](https://jobs.opennash.com/companies/microsoft/jobs/8a62341b2b694b50dce3/) Japan, Tokyo-to, Tokyo, Multiple Locations, Singapore, Australia, New South Wales, Sydney ### [AI Business Process Solution Specialist, Microsoft Elevate](https://jobs.opennash.com/companies/microsoft/jobs/624d5cd79278bbe14347/) United States, Multiple Locations ### [AI Business Process Specialist, Multi Industry](https://jobs.opennash.com/companies/microsoft/jobs/34571dbd64661435167f/) Canada, British Columbia, Vancouver ### [AI Business Process Specialist, Public Sector](https://jobs.opennash.com/companies/microsoft/jobs/e924a68ab7219446fe38/) Canada, British Columbia, Vancouver ## Similar jobs at other companies ### [Technical Support Engineer](https://jobs.opennash.com/companies/fortinet/jobs/21f8df80ae5577009859/) Fortinet · Atlanta, GA, United States ### [Technical Support Specialist](https://jobs.opennash.com/companies/sanmina-sci/jobs/01b448f7456ac7c4cc0a/) Sanmina-SCI · Newark, CA, US ### [IT Technical Support Analyst](https://jobs.opennash.com/companies/fastenal/jobs/4d1425ea9bf927d72247/) Fastenal · West Chester, OH ### [Analyst II, Product Technical Support](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/e68f337a432d4c3d1558/) Fidelity National Information (FIS) · Orlando, FL, United States of America ### [Technical Support Associate](https://jobs.opennash.com/companies/arrow-electronics/jobs/a3543758241ae82896ed/) Arrow Electronics · Melville, NY, United States of America OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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