[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Microsoft jobs](https://jobs.opennash.com/companies/microsoft/) · [Search jobs](/search/) Microsoft # Senior Customer Success Account Manager United States, Multiple Locations Manager or lead Customer Support Listed on Microsoft’s official careers site. Posted September 23, 2026. Check that it is still open and apply there. [Apply on Microsoft’s careers site →](https://apply.careers.microsoft.com/careers/job/1970393556927662) [OpenNash Jobs](https://jobs.opennash.com/) / [Microsoft](https://jobs.opennash.com/companies/microsoft/) / Senior Customer Success Account Manager ## Job description Customer Relationship Management Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels. Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry. Promotes the organizational and customer success strategy with customers. Engages in account team planning, promoting business and technical needs for change that challenge customer thinking. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health. Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account. Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, associated issues, and to ensure delivery on Customer Success Plans (CSPs). Holds accountability for identified consumption milestones and their completion. Partners with customers to proactively identify opportunities for growth, optimize usage, and drive adoption. Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience? This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. 5+ years relevant work experience within customer industry. Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. Project Management Institute (PMI) or equivalent Project Management certification. Prosci or equivalent certification. ## At a glance - Posted by the employer: Sep 23, 2026 - First seen by OpenNash: Aug 21, 2026 - Last checked: Oct 18, 2026 - Listed for: 58 days - Location: United States, Multiple Locations[Apply on Microsoft’s careers site →](https://apply.careers.microsoft.com/careers/job/1970393556927662) ## More jobs at Microsoft ### [Customer Success Account Manager, Microsoft Elevate](https://jobs.opennash.com/companies/microsoft/jobs/c94553eee7956883235e/) United States, Multiple Locations ### [Principal Customer Success Account Manager (CSAM)](https://jobs.opennash.com/companies/microsoft/jobs/83cda8888ba89ff57600/) United States, Multiple Locations ### [AI Security Engineer](https://jobs.opennash.com/companies/microsoft/jobs/58b741058841f3eccab7/) United States, Multiple Locations ### [Azure Solution Engineer](https://jobs.opennash.com/companies/microsoft/jobs/e49f511e1c167d4f02d8/) United States, Multiple Locations ### [Azure Solution Engineering Manager](https://jobs.opennash.com/companies/microsoft/jobs/faec2b39e02e515bc2b2/) United States, Multiple Locations ## Similar jobs at other companies ### [Customer Success Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/14008b07f488347aaf9a/) JPMorganChase · Brooklyn, NY, United States ### [Customer Success Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/0a6e88df65cd7fcfff27/) JPMorganChase · Tampa, FL, United States ### [Customer Success Associate](https://jobs.opennash.com/companies/wolters-kluwer/jobs/0212762a2f174e4632a0/) Wolters Kluwer · USA - Irvine, CA ### [Customer Success Senior Consultant WaveMark](https://jobs.opennash.com/companies/cardinal-health/jobs/0ac5c5ed7f6be6d37f30/) Cardinal Health · Portland, OR WA Seattle, WA ### [Account Manager Lead, Client Success (CSM)](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/bb1e18beed73bed3a216/) Fidelity National Information (FIS) · Jacksonville, FL, United States of America [Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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