[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All MetLife jobs](https://jobs.opennash.com/companies/metlife/) · [Search jobs](/search/) MetLife # Customer Insight & Measurement Analyst $80,000 - $104,000 Listed on MetLife’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on MetLife’s careers site →](https://www.metlifecareers.com/en_US/ml/JobDetail/Customer-Insights-Measurement-Analyst/19680) [OpenNash Jobs](https://jobs.opennash.com/) / [MetLife](https://jobs.opennash.com/companies/metlife/) / Customer Insight & Measurement Analyst ## Job description Description and Requirements The Team You Will Join Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most. The Opportunity As a Customer Insights & Measurement Analyst, you will play a critical role in transforming customer, behavioral, and operational data into actionable insights that drive product strategy and experience improvements. You will be responsible for leading Voice of Customer (VoC) analysis, advancing cross-channel measurement capabilities, scaling insight delivery through automation, and ensuring strong measurement governance across our digital ecosystem. This role serves as the bridge between customer experience, product strategy, analytics, and measurement teams, helping the organization better understand customer needs, prioritize improvements, and measure business impact. Leveraging offshore analytics and reporting resources, you will focus on insight generation, actionability, and governance rather than hands-on implementation. ### Key Responsibilities Partner with business and product teams to define meaningful success metrics, measure value realization, and evolve a cross-channel measurement framework connecting customer sentiment, engagement, operational performance, and business outcomes. Govern measurement standards, taxonomy, and instrumentation practices to ensure consistent, accurate, and scalable data collection across the organization. Lead the development of automated dashboards, alerts, and AI-powered insight capabilities that accelerate decision-making and action. Generate actionable customer and journey insights by synthesizing customer feedback, behavioral data, and operational metrics to identify trends, pain points, and improvement opportunities. Lead closed-loop and outer-loop VoC processes to ensure feedback drives meaningful action, translating customer signals into recommendations that influence product priorities, roadmap decisions, and continuous improvement initiatives. ### Required Qualifications 3-5 years of relevant experience in Customer Insights, Voice of Customer (VoC), Experience Analytics, Product Analytics, Customer Experience, or related fields. Proven ability to leverage and connect customer, behavioral, and operational data to generate actionable business insights. Proven ability to translate complex data into executive-level recommendations and compelling narratives, with strong stakeholder management and communication skills and the ability to influence decisions across Product, Technology, Operations, and Business teams. Strong analytical thinking, problem-solving skills, and customer-first mindset with a demonstrated ability to manage competing priorities and work effectively in cross-functional environments. Ability to apply AI in high value scenarios to improve effectiveness, quality, and business impact, while structuring work to combine AI with subject matter expertise. High school diploma or equivalent. ### Preferred Qualifications Bachelor's degree in Business, Analytics, Statistics, Customer Experience, Marketing, or a related field. Advanced degree preferred. Experience leveraging Voice of the Customer and digital analystics platforms including Medallia, Medallia DNA, and Adobe Analytics to capture customer insights, moinitor digital experience, and drive data-informed improvements. Experience leveraging AI, automation, or advanced analytics to scale insight generation. Proficiency with Power BI and data visualization best practices. ### Location Expectation This is a hybrid role requiring a minimum of 3 days per week in office. The expected salary range for this position is $80,000 - $104,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 7 days - Pay: $80,000 - $104,000[Apply on MetLife’s careers site →](https://www.metlifecareers.com/en_US/ml/JobDetail/Customer-Insights-Measurement-Analyst/19680) ## More jobs at MetLife ### [18946_オフィスマネージャー エイジェンシーオフィスコントロール（GG11～12）](https://jobs.opennash.com/companies/metlife/jobs/9548f21a99d437ce5d73/) ### [19064_ASR/代理店コンサルティング ※計13HC→残10HC](https://jobs.opennash.com/companies/metlife/jobs/b56da3a92c77edff8bbe/) ### [19545_アカウントマネージャー_営業開発統括部営業開発部（GG9～11/Japan）](https://jobs.opennash.com/companies/metlife/jobs/afdd748ebdc9bd579fd6/) ### [20146_金融法人部門 ホールセラー](https://jobs.opennash.com/companies/metlife/jobs/d3f3cc017257c672894b/) ### [AI Solutions Lead](https://jobs.opennash.com/companies/metlife/jobs/cf1ab51f3fee26e39f3a/) ## Similar jobs at other companies ### [performance insight senior analyst client relations center](https://jobs.opennash.com/companies/richemont/jobs/644a2793b294a2d2ef66/) Richemont ### [Measurement and Report Senior Analyst](https://jobs.opennash.com/companies/accenture/jobs/8c7cf7dfd966ef166af5/) Accenture ### [AIで顧客接点を進化させる新コミュニケーションサービス「docomo business ANCAR® Insight」のサービス企画](https://jobs.opennash.com/companies/ntt/jobs/73cce288df59fc7be61e/) NTT ### [Software Engineer – Power Plant Control & Grid Measurement](https://jobs.opennash.com/companies/siemens-energy/jobs/d6725d682f52c72a27f7/) Siemens Energy OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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